Return Policy

Return Policy

1. Eligibility:

   - Returns are accepted for defective or damaged items only.

   - To be eligible for a return, contact our customer support team within 7 days of receiving your order.

2. Inspection:

   - Please inspect your order upon receipt.

   - Provide clear photos of the defective or damaged items to customercare.kustomkraft@gmail.com for our review.

3. Contact Us:

   - Contact our customer support team at customercare.kustomkraft@gmail.com or through our [Contact Page] to initiate the return process.

4. Return Authorization:

   - Wait for authorization from our customer support team before returning any items.

   - Unauthorized returns will not be accepted.

5. Return Shipping:

   - Customers are responsible for the cost of return shipping.

   - We recommend using a trackable shipping service to ensure the safe return of items.

6. Refund/Replacement:

   - Once the returned items are received and inspected, we will notify you of the approval or rejection of your refund or replacement.

   - Refunds will be issued to the original payment method. Replacements will be sent out promptly.

7. Non-Returnable Items:

   - Due to the personalized nature of our products, items without defects or damage are non-returnable.

8. Shipping Costs:

   - Original shipping costs are non-refundable.

9. Timeframe:

   - Please allow 10 business days for the processing of returns once the items are received.

10. Contact Information:

   - For any inquiries or assistance regarding returns, please get in touch with our customer support team atcustomercare.kustomkraft@gmail.com or through our [Contact Page].

We appreciate your understanding and cooperation in adhering to our return policy.

Thank you for choosing Kustom Kraft.