Shipping & Refund Policy

Refund Policy

1. After your order is received and inspected, we will notify of the approval or reject of the refund in 2-4 business days.

2. If approved, you will receive credit automatically applied to your original method of payment. This could take up to 5-7 business days.

3. Please contact your bank if there is a delay in processing beyond that period.

4. Preorder items have a strict no cancellation policy. This is due to very high demand of our preorder items.

5. Our restocking policy is 20% of the total order amount (minus shipping).

Return & Exchange Policy

**IMPORTANT: KSANGPUM.MY allows returns within 10 days of receiving your order. Pre-order items have a strict no cancellation policy

We accept order returns/exchanges when:

• Returns/Exchanges must be in original condition they were received in

• Returns will be refunded to the original form of payment

• Returns/Exchanges must be sent back within 10 days after it is sent out

• We are not responsible for any orders that got lost/confiscated by post offices

We don't accept order returns/exchanges when:

• Customized/personalized items

• Items that have been clearly used/damaged by customer

• We can refuse exchanges/refunds without discretion if the item doesn't seem to be in the condition it was sent in

Cancellation Policy

We accept order cancellations when:

• Your order has not been shipped yet

• Your order is marked as highly fraudulent

We don't accept order cancellations when:

• Non-defective, correctly shipped item

• Your order contains a pre-order item

• Customer teared off tag, label, or price from the product

• Items are worn or not in the condition they were shipped out

• Any damage made by the customer

• Prices found better elsewhere/change of mind.

Shipping Policy

**IMPORTANT: Please make sure your address is correct prior to check-out. Incorrect address information could result in delays.

Shipping Methods

1. Pos Laju (3-7 days)

2. J&T Express (2-5 days)

3. Skynet Express (3-10 days)

Order Processing Time

• Shipment date does not include processing time.

• Processing time generally takes 1-3 days depending on stock and during high demand periods it could take up to 5-7 days.

Tracking Information

(*IMPORTANT NOTE: Please keep in mind that sometimes tracking can be misleading. The first package scan may be upon arrival at a regional center near your address. This is common when packages are bulk processed by the courier company. The first package scan may not happen until it is successfully delivered to your residence. So, if your tracking is not updating as expected don't panic.) Tracking information will be sent out after the item has been shipped out.

Free Shipping

Free Shipping is available throughout Malaysia with no minimum purchase.

Taxes

1. We are not responsible for any taxes or fees associated with the packages. By the law, we must list all contents in shipments.

2. Customer is responsible for packages withheld by local post office and any tax applied for the pick-up. In the case of a returned item due to rejected delivery, customer will be charged the shipping amount + 20% restocking fee.

Unfortunately, we only have access to as much information that is available on the tracking page. The carrier is responsible for any lost mail and we cannot issue any refunds on lost packages. The most we can do is file a case. We apologize for any inconvenience in this regard.

Shipping Address Changes

Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address with the courier company. If your package returns to us due to an incorrect address, it will be canceled and refunded and you will be charged a 20% restocking fee.

Delivery delays in your area

For more information on delivery delays, please contact your local post office to inquire about more information in your area.

Postal Holidays: No mail is processed during national and Postal Holidays. Please factor this into the delivery time when estimating arrival. Below is the national calendar of 2022 public holidays for Malaysia.