FREQUENTLY ASKED QUESTIONS

Don't forget pre-orders have a later ship date than our in-stock products. There is also a 1-3 days order processing time on your ship date along with the time it takes the post office to deliver your package from our office to your destination.

In-stock items (regular orders) will be processed the day you order. Pre-order items will be processed starting on the pre-order item's in-stock date.

We accept Visa, Mastercard, American Express, Discover, and JCB. Note, cards issued by local banks which do not carry one of these logos will not be accepted by our global processing service.

All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. ksangpum.my is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal. Please make sure your addresses are correct to prevent any delays.

1. Pos Laju (3-7 days)

2. J&T Express (2-5 days)

3. Skynet Express (3-10 days)

Free Shipping is available throughout Malaysia with no minimum purchase.

Shipment date does not include processing time. Processing time generally takes 1-3 days depending on stock and during high demand periods it could take up to 5-7 days.

ksangpum.my is the official merchandise store and many of our final products are imported from South Korea. Due to transportation time and regulation with customs, plus the time for our warehouse to inspect the arrived goods for quality control, our PRE-ORDER SHIPPING SCHEDULE may be different than the official release date from Korea.

To help customers receive their orders faster, certain listings may offer 2 different scheduled shipping times: REGULAR SHIPPING and EARLIER SHIPPING. Please refer to the "start shipping dates" for a better estimate on when pre-order items will ship.

In general, the EARLIER SHIPPING option will arrive to our warehouse 2-5 weeks faster than the REGULAR SHIPPING option. We sincerely thank our customers for their support, understanding, and patience as we continue to expand our official merchandise and services.

ksangpum.my is an official album shop for four (4) major Korean entertainment companies, SM Entertainment, YG Entertainment, JYP Entertainment and HYBE Entertainment (previously known as Big Hit Music) . Fans of K-pop can now find their favorite idol albums at our store!

ksangpum.my carries licensed albums from sensational artists like: Blackpink, BTS, EXO, IU, NCT, Tomorrow x Together and more. Album sales will support the artists as well as count towards the Gaon Chart (orders shipping worldwide) and towards RIMCharts (orders shipping to Malaysia).

It is our mission at ksangpum.my to serve K-pop fans all around Malaysia to enjoy authentic high quality merchandise from South Korea! We hope to continue to share the Korean wave and help artists talent be enjoyed. Many thanks to our loyal customers and fans for being part of the ksangpum.my!

We develop, design, produce and sell all our merchandise under Licensing contract with the entertainment companies, and we go through their approval process. Here is the way to define official merchandise:

1. Certification sticker

2. Label

3. Hangtag

1. Un-official simply means fake product that manufacturers or merchandisers produce without SM Entertainment’s approval nor rightful licensing contract. Which means, the sales from Un-official merchandise do not support the artists in any shape or form.

2. Official merchandise sales 100% support all entertainment artists

3. Official merchandise is made of high-quality fabrics, stitching styles and materials. We want fans to treasure their merchandise for many years.

4. Official merchandise is stylish and unique. We keep up with the latest trends.

If you have an account, you can log-in and check your past orders. Click 'My Orders' to see the history of all your past orders.

ksangpum.my tends to see a high volume of customer service requests especially near end of the year. Please be patient and a customer service representative will be with you in 3-5 business days during busy season. We usually reply in 1-2 business days.

You can view your past orders if you create an account.

We may automatically send an email to ask for product reviews. Buyers are welcome to review their favorite products on our site to help others make informed buying decisions. We also want to ensure a safe shopping experience for everyone.

Hence, product reviews may be removed if it does not comply with our product review policy. Please keep your reviews strictly about the product (your likes and dislikes of the item and feedback of what can be improved for the next release).

Please follow these guidelines and report any questionable reviews. In the case where customers leave personal information, profanity, spam, advertisement, or order related feedback, we will go ahead and remove your review.

Please email the customer service related questions in the Contact Us page for faster assistance.

Majority of our items may be returned within 10 days of receipt except for pre-order items. Our return rules are as follows:

1. Can be returned/exchanged within 10 days of receipt

2. Returns/Exchanges must be in original condition they were received in

3. Returns will be refunded to the original form of payment, minus shipping fees

4. Returns/Exchanges must be sent back within 10 days after it is sent out

5. We are not responsible for any orders that got lost/confiscated by post offices

Yes, you may view the return policy in our Shipping & Refund Policy section.