The diagram is an Archimate layerview diagram of selling Kroger goods to clients in the retail industry. The layer view starts with infrastructure mode, which comprises platforms and artifacts. In technology and infrastructure services, we will connect the platforms to the database services. In the Application and data sector, database services join with customer relationship management system with access to customers and products, which is directly joined by artifact. It will be expanded in Application Services to client data management from the customer relationship management system. In the following stage, Processes and internal roles and actors, it is linked with the business actor and upgraded to customer service management from customer service. Data management and also access to consumer data from customers and products. It will deal with customer support from internal roles in business services mode. Finally, in terms of external roles and actors, one additional business actor is allocated to customer service representative, who works with customer support in business services.