KP Support
We are happy to help. Email us and we usually reply within a couple of days.
Email: pradeep.aneesh@gmail.com
When you write, it helps to include your device model, your iOS version, and a short description of what happened.
Common questions
Why does the app say viewing is not guaranteed?
Aurora depends on many factors. KP gives an honest, data-driven read, but nature has the final say.
Do I need an account?
No. KP has no accounts and no sign-in. Everything works the moment you open it.
Does KP use my location?
Only on your device, to compute your view line and darkness window. It is never uploaded.
I moved to a new phone, how do I bring back my access?
Open Settings and choose Restore. Your access is tied to your Apple ID, so there is no second charge.
How do I reset the app?
Open Settings and choose Reset App. This permanently erases your locations, rules, log, and progress from the device.
Where does the data come from?
Live space weather from the NOAA Space Weather Prediction Center, a public domain source.
Contact: pradeep.aneesh@gmail.com