[Operations Manager]

Please send your resume to ejcho@kotra.or.kr via email, or apply using the "Easy Apply" button on LinkedIn. Please make sure to include the job title and location in the subject line of your email or resume. Please note that applications without a specified job title and location will be considered invalid.

This job posting is for the specified company, and is supported by KOTRA Silicon Valley.

본 공고는 해당 기업의 요청으로 코트라 실리콘밸리가 지원합니다.

[About the Role]

We are seeking an experienced Operations Manager to oversee and optimize operational processes for the MX Care+ team. This role focuses on ensuring seamless system integration, efficient set-up operations, and cross-functional collaboration to enhance customer experience and operational efficiency.

• Develop and implement operational strategies to streamline system integration and set-up processes for MX Care+.

• Collaborate with cross-functional teams to ensure timely and efficient deployment of systems and solutions.

• Act as liaison between IT/dev teams and Care+ business, responsible for requirements gathering, system analysis & process improvement, project facilitation, testing and documentation.

• Own tactical task execution for SEA Care+ system set-up, including SKU creation and product mapping across multiple channels.

• Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.

• Ensure compliance with organizational policies and industry regulations in all operational activities.

• Support internal and external partners based in Korea and India; requires ability to work outside of US business hours approximately 10%-15% of the time.

[Top Skills]

• Process Improvement

• Business Analysis

• Usability Testing

[Required Qualifications]

• Bachelor's degree in Business Administration, Operations Management, or a related field.

• Minimum of 5 years of experience in operations management with a focus on system integration and set-up.

• Strong understanding of operational processes and project management methodologies.

• Proven ability to lead and manage cross-functional teams.

• Excellent communication, problem-solving and analytical skills.

• Fluent in English and Korean preferred.

• Experience in the device protection, technology or consumer electronics industry preferred.

• Familiarity with MX Care+ operations and systems preferred.

Location : Plano, TX, USA

Job Type & Pay Range :

• $75,000 - $80,000 Max (Annual)