If you've already tried to recover your password, but have lost access to the email address connected to your account you'll need to reach out to us for support.

If you lost access to or forgot your email address:

• Reach out to us through email or social media with the title "Account Recovery".

  • Include the account name, the last email address you remember having, and your DeviantArt account.

We'll get back to you as soon as possible.

You can update your profile from your user settings;

1. Click on your name in the upper right-hand corner of the navigation bar.

2. Select settings to go to your user settings.

3. Use our easy editing template to add to your profile.

No, that's not necessary.

Our staff doesn't maintain a list or documentation of who may share an IP address.

When investigating what seems like someone multi-accounting we're sure to carefully review the account.

Signing up for an account is easy;

Just click "register" at the top left-hand side of the navigation bar and follow the steps there.

Once you've joined, click "Login" to get started on your adventure in Eniv!

Please note that Keepers of Eniv only opens for new members occasionally to ensure our staff can keep up with the needs of our community. To keep an eye on when we're accepting new members, follow our social media accounts and join our Discord community.

Account penalties are viewed on a case-by-case basis.

Generally, a Warning is given first.

The warning will detail out the rule that has been broken, and will ask the member to re-read our rules and terms. If the violation is due to something akin to a vulgar name or forum post, the name may be reset and the post may be deleted.

A Second Warning is given at a second violation. Much like the first, it will detail out the violation.

If the player continues to be problematic, their account may be Banned.

In some extreme situations, warnings may be skipped and an account may be immediately banned.

Keepers of Eniv reserves the right to suspend or ban any member, for any reason, with or without notice.

If your account was closed due to multiple rule and ToS violations, it's unlikely that you'd be able to have it returned.

If you believe your account was mistakenly banned you can reach out to us via this form.

Custom Content (genes, items, companions, etc) are user-commissioned pieces.

You can get a custom-item made in a few ways. The most common is likely the Custom Content Commissions. These occasionally open on our boards, but have no set schedule to open. With this, you can commission an artist and work with them to create an item, gene, or companion to be added to the game.

If you find a Falling Star you can make a wish for a custom item. Falling Stars make "semi-custom" items wherein you can give a general theme and mood-board for the artist to take inspiration from.

You can find more information on Custom Content and how to get started here.

That's strange.

Please reach out to one of our Senior staff members and we'll be happy to take a look into that for you. Be sure to include;

• Your username and a link to your user profile.

• The amount you'd paid.

• The date you made the payment.

If you're reaching out on social media or through email, be sure to have the title read "Purchase Issue".

Thanks for your patience!

Enivi auctions can sometimes take a day or so to process. If it's been 3 days and a staff member hasn't reached out to you regarding payment, please contact a Senior staff member and we'll get it taken care of for you.

If you've reached out to your artist and they haven't gotten back to you in more than 3 days, please reach out to our Custom Art Lead. They'll be able to check in with your artist and find out what's going on.

Note: Please only contact a Custom Art Lead if you're having issues with your artist that cannot be resolved between the two of you or if you haven't heard back from your artist in more than 3 days.

Yes, but there are a few things to keep in mind;

• The total amount of the commission cannot be less than what the player would get if they created the image for their own Enivi.

• You cannot claim Star Shards for a piece that was paid in Star Shards.

• All dropped loot will be awarded to the owner of the Enivi in the image.

• The commissioning player must pay at least 50% of the cost of the commission to the artist before the artist begins working.

• The artist must agree to complete the work within 3 months of the payment date. If the work has not been completed and the buying player contacts us, we will attempt to contact the artist to investigate. If we cannot contact the artist, the transaction will be reversed.

• The buyer must agree to make the second payment of the remaining 50% upon completion of the image. If the buyer does not complete the payment and the artist reaches out to us with proof, we will attempt to contact the buyer to investigate. If we cannot contact the buyer, we will pay the artist from the buyer's account and ban them.

By taking and buying commissions with on-site currency, you are agreeing to these terms. If you don't follow through with the above steps, we won't be able to intervene.

Unfortunately, there's not a lot we can do in this case.

We always recommend taking steps to protect yourself as an artist.

• Always have a solid Terms of Service Agreement.

• Never start work without at least 50% paid down.

• Be sure you have all the information you'll need and that your terms are understood before starting.

• If there are any red-flags, trust your gut. Sometimes it's better to cancel a commission than to lose out.

Remember, the steps you take to protect yourself are often also protecting your buyer. If someone seems like they might disappear with your hard work, it's better to be safe than sorry.