Also Known as substantive knowledge
Describes how to perform an activity i.e. sequences of steps
Processes, events, activities, actions, manuals
Also Known as Conceptual Knowledge .
Facts.
Focuses on beliefs about relationships among variables.
Concepts, categories, definitions, assumptions.
The diagram below is a high level illustration of Procedural and declarative knowledge from Nickols (2012):
Classified as "Know How"
Generally associated with operational job roles
Classified as "Know What"
Generally associated with managerial job roles
How to Guides/ Routines:
How to tie your shoe lace
How to assemble a car. Which steps can be performed in parallel, time per step etc.
How to perform a research dissertation
How I got to understand a customer's need
Mathematics equations: 1+3= 2+2
Chemistry formulas/equations: 2 H2 + O2 → 2 H2O
Increased horsepower of petrol engine car will lead to increase fuel consumption.
Help functions/ FAQ.
Dictionary.
A list of Customer needs.