Furious activity is no substitute for understanding —H. H. Williams (1858–1940)
Your organization needs to retain knowledge and continuously reuse it to ensure smooth business operations, innovation and keeping its competitive advantage. But where do you start?
In order for you to start your KM initiative, a robust framework is required to ensure that all activities are coordinated and meet the expectations and benefits of the respective stakeholders either sponsoring this initiative, or end users that will be utilizing the product in their business activities.
Here we will look into the following KM Models:
NB: there are hundreds of frameworks to choose from. If you wish to add to the website's body of knowledge, please share your content with us here.
Heisig (2009) completed a deep literature review of the KM processes developed consisting of 160 KM models and found 4 key stages in the KM Models which are namely;
Knowledge Building Stage
Knowledge Holding Stage
Knowledge Mobilization Stage
Knowledge Utilization Stage
A diagrammatical representation of the stages are shown below by Liu (2020) pg. 45 with the definitions:
Knowledge creation, capture and acquisition activities are performed.
Zero to More: increasing the amount of knowledge, increases in amount of knowledge .
Keeping knowledge for later use.
The inventory of knowledge is a crucial factor in assessing the intellectual capital of an organization.
Knowledge is to be sorted, structured or indexed for easy retrieval when needed.
Knowledge flows from one place, person or ownership to another through knowledge sharing, transfer or dissemination activities.
Enabling people to find knowledge for specific tasks efficiently .
Knowledge is used, reused or applied in practice through decision making, actions and problem-solving activities.