Case Studies

Dive deeper into my design process! Here, you'll find detailed case studies showcasing how I tackled challenges, delivered results, and brought ideas to life.

From Frustration to Frictionless: Unveiling Customer Needs for a Mobile Fraud Reporting Experience

My role: User experience (UX) research and product strategy for this project. During the discovery and strategy phases, I led the research effort, gathering user insights and defining the product vision. This critical groundwork laid the foundation for the product delivery team to develop a successful solution.

Empowering Employees: Streamlining Open Shift Creation with Iterative Design

My role: I led the user experience (UX) research during the design phase of this project. My research insights directly informed key design decisions made in collaboration with other the UI Designers. We worked together seamlessly to refine the user interface (UI) for optimal usability and user satisfaction.

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