Privacy Policy

Last updated: Dec 23, 2024

Welcome to Khalil's Food, the official app for ordering food from Khalil's Food locations, including Khalil Biryani House(Bronx, NY), Khalil Biryani House(Jamaica, NY), Khalil Halal Chinese and Khalil's Food Court. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data.

1. Information We Collect

Account Information
When you create an account, we collect essential details to identify and communicate with you, including:
- Username: Used as your display name within the app.
- Full Name: Required for your profile and identification.
- Phone Number: Used to send an OTP (One-Time Passcode) for verification. This ensures that your account is secure and accessible only by you.
- Email Address: Used to send important account-related notifications and order confirmations.
Payment Information
We partner with Stripe to securely process payments. Stripe allows you to:
- Store Payment Methods: You can securely save your credit or debit card details with Stripe for quicker checkouts. Note: We do not store or access any of your financial information directly.
- Process Payments: Stripe processes your card information directly when you make a purchase. Your card details are encrypted and stored by Stripe, and we only receive a confirmation of your transaction.
Order and Transaction Information
We collect information related to your orders, which includes:
- Items Purchased: A record of the food items you order.
- Reward Points: Points earned or redeemed with each transaction, if applicable.
- Transaction Amounts: Details of the order cost, payment status, and any rewards applied.
Reward Points
You can earn reward points for certain items. Points can be redeemed for food purchases, giving you flexibility when checking out:
- Earning Points: Points are earned on qualifying purchases, as noted within the app.
- Redeeming Points: Points can be redeemed during checkout to offset order costs. Your balance and redemption options are visible in your account.
Device and Usage Information
We automatically collect information about the device and app usage to optimize functionality and user experience:
- Device Model: Information on your device type, such as iOS or Android model.
- Operating System: OS version for compatibility purposes.
- IP Address: For secure connections and performance analysis.
- Usage Patterns: Analytics on how you use the app, such as popular menu items, to improve app performance and features.

2. How We Use Your Information

Account Creation and Verification
We use your phone number to verify your identity with an OTP during account setup, ensuring only you can access your account. Your email address and username allow us to identify you and communicate with you as necessary.
Order Processing
We use your data to manage and fulfill your orders. This includes preparing your food order, confirming payment with Stripe, and notifying you of your order status.
Reward Program Management
For orders with eligible items, we track and add reward points to your account, allowing you to accumulate and redeem them on future orders.
Improving App Functionality
Device and usage information help us understand how our users interact with the app, which allows us to troubleshoot, enhance features, and improve the overall user experience.
Notifications and Communication
We may send you notifications related to your account, such as:
- Order Confirmations: Updates about your order status.
- Account Notifications: Alerts on important account activity.
- Promotional Offers: Special offers and updates, where applicable. You can manage notification preferences within the app.

3. Sharing of Information

With Service Providers
We may share necessary information with trusted service providers, such as Stripe, solely for the purpose of processing payments. These providers adhere to their own privacy practices, and we only share data that is required to complete the service.
Legal and Regulatory Requirements
We may disclose information as required by law or if we believe it is necessary to:
- Comply with Legal Obligations: Meet legal, regulatory, or governmental requests.
- Protect Our Rights and Safety: Investigate potential fraud, enforce our Terms of Service, and ensure the security of the app and its users.

4. Security of Your Information

We prioritize your data security and implement industry-standard measures to protect it, including:

Data Encryption: Sensitive information, especially payment details managed by Stripe, is encrypted both in transit and at rest.
Access Controls: We limit access to your data to authorized personnel and only for necessary business purposes.
Security Audits: We conduct regular security assessments to identify and mitigate potential vulnerabilities.

Despite these measures, no system is entirely foolproof. We encourage you to also take steps to secure your devices.

5. Your Choices and Rights

Manage Your Information
You can review, update, or delete your personal information through the app’s account settings. If you wish to delete your account, please contact us directly.

Account Deletion and Recovery

Users can delete their account at any time through the app. Once deleted:

30-Day Recovery Period: You have 30 days to recover your account, during which your data will remain temporarily stored.
Permanent Deletion: After 30 days, all your data and information will be permanently deleted and cannot be recovered.

Opt-Out of Marketing Communications
You may choose not to receive promotional communications. To manage these preferences:

- Emails: Use the unsubscribe link provided in any promotional email.
- In-App Notifications: Adjust notification settings within the app.

Location-Based Services
Our app uses location-based services to enhance your experience by:

Displaying Nearby Locations: Showing the Khalil's Food locations closest to you.
Distance Calculation: Calculating the distance between your current location and our locations to help you plan your visit or delivery.

You have the option to enable or disable location-based services on your device.

Enable Location Services: Allow the app to access your device's location to provide accurate distance calculations and nearby location suggestions.
Disable Location Services: You can choose to turn off location access in your device’s settings. Note that disabling this feature may limit certain app functionalities, such as showing the closest Khalil's Food locations or calculating distances.

Your location data is used solely to provide these features and is not stored or shared with any third parties.

6. Third-Party Services

Our app integrates with Stripe for payment processing. When you use Stripe for payments, you are also subject to their privacy practices:

Stripe’s Privacy Policy: We encourage you to review Stripe’s Privacy Policy to understand how they manage your financial information.

Other third-party service providers may also be used within the app. This Privacy Policy does not cover any third-party services, and we recommend reviewing their policies as well.

7. Children’s Privacy

The Khalil Food app is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such data collection, we will promptly delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or to comply with legal requirements. We will notify users of significant changes through the app, and the updated policy will be posted with an updated Effective Date.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please reach out to us at:

Khalil's Food
Phone: (646) 763 5073
Email: info@khalilsfood.com

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