Project Management: Proficient in both Iterative (Agile) and Waterfall methodologies.
IT Service Management (ITSM): ITIL Practitioner skilled in process optimization and service delivery.
Business Planning: Expertise in Total Cost of Ownership (TCO) assessments.
Governance & Stakeholder Management: RACI framework for clear roles and communication.
Security Frameworks & Compliance: Experience applying FEDRAMP, NIST, HIPAA, and FERPA standards to organizational operations.
Platforms: Managed tools like Zendesk, HelpStar, ServiceNow, and FreshService.
Operational Excellence: Oversaw knowledge management, incident/request workflows, KPI reporting, asset tracking, change control, case management, and service request fulfillment.
Desktop & End-User Platforms: Oversight of environments running Windows, Linux (CentOS, Ubuntu), macOS, and mobile (iOS, Android).
Scripting & Automation: Guided teams using batch scripts, VBScript, PowerShell, HTML/CSS, and SQL for process automation and reporting.
Virtualization Technologies: Managed platforms including Citrix, VMware (ESXi, vSphere, SRM, DRS), and Hyper-V across multi-site infrastructures.
Server Environments: Led operations involving Windows Server (2003–2022), RHEL (7–9), and associated services (AD, DNS, DHCP, WSUS, Exchange, SQL, file/print/web servers).
Backup & Storage: Directed strategies using Backup Exec, Veeam, tape storage, HPE SAN, and NAS systems.
Networking Fundamentals: Extensive knowledge of IP addressing (Class A/B/C), subnetting, VLANs, routing topologies (including ring and mesh).
Network Hardware Expertise: Oversaw Cisco (routers, Catalyst, Nexus), WatchGuard, SonicWall, FortiGate, and Juniper appliance deployments.
Routing & Access Control: Implemented advanced routing (RIP v2/v3, OSPFv2, BGP), VPN (IPSec), NAT/PAT, ACLs, QoS, SNMP, and wireless configurations.
Wireless Infrastructure: Managed AP deployments using Cisco Aironet, Sophos, and SonicWall hardware.
Business Applications: Oversaw tools like QuickBooks Enterprise, Salesforce (Service Cloud, NPSP, HEDA), Microsoft Dynamics, NetSuite, SAS, Tableau, Qualtrics, SmartSheets, Box, and Slack.
Healthcare Systems: Directed implementations of EHR platforms including Titanium, Medi_Pro, Clinic Tracker, and eClinicalWorks.
Financial Tools: Managed accounting tools like ProSeries and others relevant to enterprise finance operations.
Microsoft Azure Ecosystem:
Identity & Access: Entra ID (users/groups), Conditional Access, SSO, MFA, and Identity Governance.
Endpoint & Security Management: Intune, Microsoft Defender, Purview, Exchange Online, SharePoint Online (modern/classic, hub sites, permissions, automation via Power Automate and Graph).
AWS Cloud Infrastructure:
Core Services: IAM, VPC, S3, Route 53, EC2, RDS, CloudTrail, GuardDuty, and certificate management.
Networking & Security: Management of gateways, VPNs, ACLs, and security policies.