End-User & Business Systems

• Citrix Virtual Apps & Desktops – Delivered Citrix XenApp/XenDesktop for secure remote work environments.
  
  

• Enterprise Endpoint & Print Management – Led the Implementation of BigFix and Maas360 for device lifecycle and Papercut Print Management for print cost tracking at Steinhardt and John Jay College.
  
  

• ServiceNow ITSM/CSM – Deployed incident, change, CMDB, HAM/SAM modules for enterprise IT operations. Utilize  CSM for  program operations to help improve and track engagements, streamline escalations and utilize reports for non ITS team. 
  
  

• Point-of-Sale & Retail Infrastructure – Designed and implemented a POS system for Chavelas NYC, Walters, and other restaurants, covering inventory, payments, and orders.

Healthcare  & Workforce Technology

• EHR Migrations – Transitioned healthcare providers from Medi Pro → Clinic Tracker and implemented Titanium EHR at NYU Steinhardt, ensuring HIPAA compliance and streamlined patient management.

• Resource Lab Buildout – Delivered a 40-computer training lab with full networked printing and projection systems for healthcare career development.

CRM & Digital Platforms

• Salesforce Implementations
  
  

  • Higher Education (HEDA) – Migrated student data, integrated DocuSign for digital agreements.
    
    

  • Nonprofits (NPSP) – Enabled fundraising, donation, and household management at Andrew Goodman Foundation.
    
    

• Microsoft Dynamics SQL Migration – Upgraded databases and optimized performance for Vera Institute of Justice.
  
  

• SharePoint Intranet/Extranet – Rolled out secure collaboration portals for Acacia for Justice.
  
  

• Website Development – Built WordPress-based business websites with custom DocuSign API integrations.

Security & Telecommunications

• VOIP Migration – Migrated multiple organizations from analog telecom to MegaPath VOIP systems.
  
  

• Network Security Infrastructure – Designed and deployed FortiGate firewalls, Meraki access points, and Layer 2/3 switches.
  
  

• Surveillance & Physical Security – Delivered camera infrastructure for restaurant environments.

Software & Custom Applications

• Referral Application – Built a custom AWS-hosted, PHP-based referral management system for immigration client services (DOJ partners).
  
  

• Backup & Disaster Recovery – Implemented CrashPlan backup server and relays across enterprises.
  
  

• ProSeries Deployment – Enabled small business tax and accounting workflows via ProSeries rollout.

Highlights

• 20+ successful enterprise IT projects spanning education, healthcare, nonprofits, and SMBs.
  
  

• Strong track record in cloud adoption (AWS, Azure), enterprise ITSM, IAM, CRM's, and Virtualization Platforms  (ServiceNow, Salesforce, AD, VMware), and business-critical systems.
  
  

• Expertise in full lifecycle delivery: planning, implementation, migration, integration, and support.