New User Onboarding: Articulate Storyline

Audience

• Higher education professionals and student affairs staff onboarding to CampusConnect.

Learning Challenge

• New users struggled with event workflows and frequently relied on support for basic platform tasks.

Solution

• Designed a self-paced onboarding simulation in Articulate Storyline 360 focused on realistic workflows, guided practice, and learner confidence.

Learning Outcomes

Learners practice how to:

• Create and publish events

• Navigate communication and reporting workflows

• Troubleshoot common issues

Design Approach

• Scenario-based software training

• Guided exploration and applied practice

• Coaching-style feedback

• Accessibility-focused interaction design

Tools

Articulate Storyline 360, Canva, Google Docs, and generative AI tools for ideation and prototyping.