Concept company and project created for portfolio demonstration. This branching conversation simulation challenges learners to navigate a realistic customer escalation using active listening, empathy, and problem-solving techniques. My role included needs analysis, instructional design, and Articulate Storyline 360 development.

End-to-end live webinar training combining platform demonstrations, workflow-based learning, and real-world higher education communication scenarios. My role included needs analysis, visual and instructional design, development, webinar facilitation, and creation of supporting job aids.

Concept company and project created for portfolio demonstration. My role included instructional design, storyboard development, UI prototyping, scenario writing, and Articulate Storyline development.