Resume

Assists Title Officer with transactional tasks such as: opening orders, composing closing protection letters, reviewing statements of information, and updating preliminary title reports.

Maintains open and closed order reports for performance tracking.

Creates marketing and social media content to promote title team and maintain client relations.

Sales & Financial Analysis

• Prepares monthly financial and commission reports for sales, title, and escrow departments

• Exports SQL reports for performance analysis and database improvement

Training & Development

• Creates and delivers presentations at quarterly companywide sales meetings

• Designs and presents technical trainings for sales on all company tools

• Manages internal website with resources such as training video library and marketing templates

HR & Employee Relations

• Stays current with employment laws; advises and educates leadership on changes

• Prepares commissioned staff offer letters, contracts and exhibits

• Administers orientation for new sales representatives and managers

• Leads an employee committee and makes recommendations to improve employee relations & retention

• Organizes employee appreciation events and annual awards dinner

Marketing & Websites

• Designs social media marketing and email campaigns

• Creates individual websites for sales representatives

• Manages marketing portal for employee business card ordering

Administration

• Oversee general office operations

• Supervise office staff to ensure timelines and objectives are met

• Produce sales reports and process real estate closings for agent commissions

• Compose and distribute weekly meeting minutes

Training & Event Coordination

• Support and train agents on resources, marketing, and tools

• Organize annual community involvement events and holiday parties

Executive Support

• Compose correspondence and create presentations for managing broker

• Maintain calendar and coordinate recruiting appointments

• Manage recruiting campaigns and analyze performance effectiveness

Responsible for managing, coordinating, and making critical decisions regarding the repair process. Worked closely with body shops to negotiate repair pricing and assess liability. Make total loss determinations and evaluations.