Frequently Asked Questions

Where is Keke's Nail Studio located?

Keke's Nail Studio is located inside Sola Salons, Suite 17 at:

126 Serramonte Center Ste 766
Daly City, CA 94015

Do you offer mobile appointments?

Yes! Mobile appointments are available within 30 miles of San Francisco, subject to availability. Travel fees and parking policies apply.

What are your business hours?

Keke's Nail Studio is open in studio Sunday, Monday, Wednesday, and Fridays beginning at 6:00 AM. Travel Appointment times may vary. Available appointment times may vary.

🌅 Early Bird Appointment Fee

Starting September 1st, appointments scheduled on Sundays between 6:00 AM–10:00 AM will include a $15 Early Bird Fee.

This fee applies to all Sunday appointments within the 6:00 AM–10:00 AM time window, regardless of service, membership, package, or booking priority.

Early bird gets the nails! 💅🏽☀️
If you love an early start, Sunday mornings are for you — just keep in mind that the additional $15 fee will automatically apply when booking an eligible time.

How do I book an appointment?

Appointments can be booked exclusively through our online booking system.

Is a deposit required?

Yes. Certain services require a non-refundable deposit at the time of booking. Deposits are applied toward your service total.

Do I need to confirm my appointment?

Yes. All appointments must be confirmed by 9:00 PM the day before your scheduled appointment. Unconfirmed appointments may be canceled and offered to another client.

What happens if I'm late?

Clients arriving more than 15 minutes late may need to shorten, reschedule, or cancel their appointment depending on the remaining appointment time.

What nail products do you use?

Keke's Nail Studio proudly uses CANNI HEMA-Free Gel Polish along with other professional-grade products selected for quality and nail health.

Do you offer regular nail polish?

Yes! Traditional nail polish is available upon request.

Can I combine services?

Absolutely! You can combine eligible services during the same appointment, subject to scheduling availability.

What is Pressed On Keke?

Pressed On Keke is the official luxury press-on nail brand of Keke's Nail Studio, offering handcrafted custom and ready-to-wear nail sets.

Do I need a sizing kit?

If you're unsure of your nail sizes, purchasing a sizing kit before ordering a custom set is highly recommended.

Can I customize a press-on set?

Yes! Custom sets are designed specifically to match your style, inspiration, colors, shape, and length preferences.

Do you accept returns?

Due to the handmade and hygienic nature of our products, all Pressed On Keke sales are final unless an error was made by Keke's Nail Studio.

Do memberships include appointments?

No. Memberships do not automatically book appointments. You still schedule your services through the booking site, and eligible benefits are applied at checkout.

How does Priority Booking work?

Members are considered first when appointments are being scheduled. Priority does not guarantee a specific date or time.

How many membership spots are available?

Only 5 active spots are available per membership tier. Once full, enrollment closes until a spot opens.

Can I have a membership and package?

Yes! You can have both and maximize your overall savings. Membership and package discounts cannot be stacked on the same service.

Which savings do I use if I have both?

You can use whichever eligible option gives you the greater savings on that service.

How does the VIP $65 credit work?

VIP members pay $49/month and receive a $65 monthly service credit toward eligible services. The credit does not roll over or have cash value.

Do membership benefits roll over?

Monthly credits and benefits generally expire at the end of the applicable membership month.

Can I cancel my membership?

Yes. Cancel before your next billing date to prevent the next charge. Membership fees already charged are non-refundable.

Can I transfer my membership?

No. Memberships and benefits are non-transferable.

Do members earn Keke Bucks?

Yes! Membership enrollment automatically includes you in Keke’s Rewards. Rewards are subject to the current program terms.

What if I purchase the wrong membership?

Membership purchases are final and non-refundable, so please review the details before purchasing or contact Keke’s if you need help choosing.

Can I still buy packages as a member?

Absolutely! Packages and memberships can work together to help you save across your overall nail-care routine. 💕

How do Keke’s Rewards work?

Earn 1 Keke Buck for every $1 actually spent after discounts and promotions.

What are Keke Bucks worth?

100 Keke Bucks = $5 off an eligible purchase.

Do I have to join Keke’s Rewards?

Yes, you must be enrolled in Keke’s Rewards to earn and redeem Keke Bucks.

Can I use Keke Bucks with discounts?

Keke Bucks cannot automatically be combined with memberships, packages, promotions, or other discounts unless specifically stated.

What is the Community Discount?

Eligible community members receive 15% off qualifying services. Community Discount eligibility and exclusions apply.

Can I use my Community Discount with a membership?

The Community Discount and membership discounts do not stack. If applicable, you may use the option that provides the greater savings.

Can I have a membership and a package?

Yes! You can have both and save across your overall nail-care routine. Discounts cannot be stacked on the same service.

Can I earn Keke Bucks when using a discount?

Yes! Keke Bucks are earned based on the actual amount you spend after discounts and promotions.

Do Keke Bucks expire?

Keke Bucks are subject to the current Keke’s Rewards program terms.

Can I transfer my Keke Bucks?

No. Keke Bucks are tied to your Rewards account and cannot be transferred or exchanged for cash.

Do memberships automatically include Rewards?

Yes! Keke’s membership enrollment automatically includes you in Keke’s Rewards.

How do I join Keke’s Rewards?

Complete the Keke’s Rewards enrollment form through the website. Once enrolled, you can start earning Keke Bucks on eligible purchases. 💕

What do I need for a mobile appointment?

Please provide:

• A clean, well-lit workspace

• Access to a standard electrical outlet

• Safe working conditions

• Parking information if applicable

Who pays for parking?

If paid parking is required, the client is responsible for any parking fees incurred during the appointment.

Can my children be home during a mobile appointment?

Yes! Children are welcome as long as they are supervised and safely occupied. An additional 30 minutes will be added to the appointment, along with a $10 Child Accommodation Fee. If the additional time is not needed, the fee will be waived.

Can I have guests during my appointment?

Guests are welcome during mobile appointments if they do not interfere with the service. Due to limited space, studio clients are encouraged to attend appointments alone unless assistance is needed.

Can I have pets during my mobile appointment?

Yes! We simply ask that you let us know before your appointment if pets will be present, as the nail technician has allergies. Pets should remain friendly and under control throughout the service.

What if I'm sick?

If you're experiencing symptoms of a contagious illness, please contact Keke's Nail Studio to reschedule your appointment. This helps maintain a healthy environment for everyone.

Can you refuse a service?

Yes. Services may be declined or discontinued if there are concerns related to nail health, sanitation, safety, or studio policy compliance.

💳 How is my final balance calculated?

Your final balance is calculated at checkout after your service is completed. Any applicable membership benefits, discounts, package pricing, Keke Bucks, credits, upgrades, or additional services are applied at that time. Your appointment price may not reflect your final amount due.

What payment methods do you accept?

Keke's Nail Studio offers a variety of secure and convenient payment options.

We currently accept:

• Major credit and debit cards

• Apple Pay

• Google Pay

• Cash (studio appointments only)

• Zelle

• Cash App

• Venmo

• PayPal

• Other payment methods available through GlossGenius

Payment is due at the time of your appointment unless otherwise stated. Full payment is required before production begins on all Pressed On Keke orders and for the purchase of packages, memberships, and gift cards.

Gift cards and Keke Bucks may be used toward eligible services and products. If a balance remains after they are applied, it can be paid using any of the accepted payment methods listed above.

Gratuities are always appreciated but never required and may be given using cash or any accepted digital payment method.

💵 Do you accept cash?

Yes! Cash is accepted for studio appointments only. Exact change is appreciated.

💖 Can I tip using Cash App, Venmo, Zelle, or PayPal?

Absolutely! Gratuities are always appreciated but never required. Tips may be given using cash or any of our accepted digital payment methods.

🎁 Can I use a gift card with another payment method?

Yes! If your gift card does not cover the full balance, the remaining balance may be paid using any accepted payment method.

⭐ Can I use Keke Bucka and another payment method?

Yes! Keke Credits are applied toward your eligible purchase first, and any remaining balance can be paid using any accepted payment method.

These additions answer common questions before clients have to ask and make your payment options feel clear and convenient.

Will my nails be photographed?

Photos may be taken before, during, or after your service to document your nails, monitor progress, or showcase work. Images used for marketing purposes will only be shared in accordance with your signed Media Release.

Why do you ask for my ID?

Government-issued identification may be requested for age verification, identity verification, completion of waivers, or business recordkeeping. Your information is handled confidentially in accordance with our Privacy Policy.

Absolutely! Inspiration photos are encouraged and help me understand the look you're going for. While every design is customized, I may make slight adjustments to best suit your nail length, shape, and overall design.

We're happy to help! If you don't see your question here, please contact Keke's Nail Studio before booking. We're here to make your experience as smooth, relaxing, and enjoyable as possible.