(Unit 7.2 – Business Partner B1)
Forget static angry faces; here, students watched with real frustration, then practiced emotional intelligence through “emotion cards” and de-escalation phrases like “I completely understand your concern.”
Short video clip of a customer complaint
“Review Spotlight” using Amazon 1-star reviews
Customer Concerns Drag and Drop Wordwall Activity
ChatGPT suggested pictures. I chose a video clip because in the Philippines and Taiwan alike, service jobs demand you hear tone, not just words.
Lesson Plan 2
ChatGPT Lesson 2 Annotation
Lesson 2 Presentation Slides