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Lesson 1: Airline Customer Service
Lesson 1: Airline Customer Service
(Unit 7.1 – Business Partner B1)
From delayed flights to polite apologies, this lesson transforms textbook vocabulary into real airport scenarios. Students practiced handling passenger complaints using AWL words like resolve, inconvenience, and assistance, all in 100% English!
Warm-up
Warm-up
Wordwall vocabulary race + airport visuals
Practice
Practice
Dialogue fills and role-plays with sentence frames
Product
Product
“Flight Delay Simulation” using 5+ target words
I adapted ChatGPT’s generic slides into an interactive task because passive input fails online. When students do the language, they own it.
Keith - Final Revised Lesson Plan 1.docLesson Plan 1
Keith - ChatGPT Lesson Plan 1 Annotation.docxChatGPT Lesson 1 Annotation
Keith Lesson 1 Presentation - 7.1 Airline Customer Service.pptxLesson 1 Presentation Slides
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