Policies

We appreciate you choosing The Keepsake Lodge for your event in South Alabama. We hope you will make the most of this home, its amenities, and your opportunity to relax and create your Keepsake.   Please take a moment to familiarize everyone in your party with the policies and info below.  If anything is unclear, please contact us so we can explain anything in further detail to avoid any misunderstandings.

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Please keep in mind that we are a friendly neighbor to the Fort Rucker Military Base. We get to enjoy the sounds and views of our military flying overhead during the day and night. You will hardly notice them. However, you may randomly hear the hum of a helicopter above or the rattle of the machine guns in the distance. We love to hear the sound of freedom. 

We have spent a lot of time and effort to make our Lodge as comfortable and enjoyable as possible. In doing that, we want to ensure that we have a quality facility and provide exceptional service to your group. In order to do that, we have the following policies.

Terms are subject to change without notice.

The Keepsake Lodge, LLC reserves the right to refuse service to anyone.

There are no pets allowed in the Lodge. If there are extenuating circumstances, please discuss with us at the time of registration.

No Smoking allowed in the Lodge. There is a front porch and a covered back porch that can be used.

Food and drinks do not mix well with bed linens so, please, NO eating or drinking in any of the bedrooms.

Please do not pour grease down the sinks or let food waste enter the drains. 

Please don’t flush anything besides toilet paper and the obvious biological accompaniments down the drains.

​Registration for an event constitutes acknowledgement and acceptance of the cancellation policy.​

1. ​We do not guarantee against mechanical failure of heating, air conditioning, TVs,  WiFi service, speed or availability, or any other appliances, fixtures, or equipment. We will do our best to ensure that everything in the Lodge is updated and working properly.

2. We will make every reasonable effort to have repairs done quickly and efficiently.  No refunds will be made due to failure of any of the items in item 1.

3. No refunds for early departures (less days than reserved). No refunds will be given for delayed arrival.​

4. “Acts of God”: Owner shall not be liable for events beyond their control which may interfere with our guest(s) occupancy, including but not limited to “Acts of God”, acts of governmental agencies, fire, strikes, war, power outages, or inclement weather. 

5. Guests will be notified of any changes or cancellations 14 days prior to the event date. Registration fees (minus any electronic payment fees) will be refunded to participants of cancelled events within seven (7) days of the event cancellation.​

6. Spots will not be held for future events without payment, as noted under the Rates tab.​

7. Cancellations must be made by email (keepsakelodge@gmail.com) least 30 business days prior to the event start date. No refunds will be given for any reason beginning 30 business days prior to the event start date.  Cancellations may not be transferred or applied to future events.​

8. No refunds will be given to any guest who causes a disruption to other guests, is refused service, evicted from the property, or refuses to comply with any policies and/or the peaceable enjoyment of other guests.​

9. You may send a substitute in your place.  The paid registration fee will be applied towards the substitute's registration and not refunded.  The individual parties involved in the substitution will be responsible for any repayment from one party to another.​

10. Any service, transaction, and/or electronic payment fees (including fees charged when a refund issued) do not qualify for a reimbursement and will automatically be deducted from any refund given.