Authors: Katherine Morales Lugo, Gabriel Romaguera, Edward Contreras
When the COVID-19 pandemic forced education online, educators in Puerto Rico faced an abrupt transition to remote teaching within a context already shaped by infrastructural instability, uneven internet access, and significant pressures on students and their families. In this case study, I served as lead researcher alongside educators Gabriel Romaguera and Edward Contreras to examine what this transition looked like on the ground—and how educators adapted their teaching in response to rapidly changing student needs.
Drawing on educator surveys and reflective, autoethnographic journaling, we documented both the practical and human dimensions of emergency remote teaching. Students and educators navigated unreliable connectivity, unfamiliar Learning Management Systems, caregiving responsibilities, burnout, and unequal access to computers and other technology. Rather than treating these challenges as peripheral to instruction, we examined how they directly shaped participation, access, assessment, and course design.
Using Google Forms for survey data collection and NVivo QDA for qualitative coding and analysis, we identified recurring patterns related to digital inequality, connectivity, student engagement, and the emotional pressures of learning during a crisis. At the same time, we used reflexive pedagogical practices to respond to student feedback and continually adjust instructional design. Teaching became an iterative process: identifying barriers, listening to students, modifying course expectations and delivery, and evaluating what worked under rapidly changing conditions.
Some of the most effective responses prioritized flexibility, accessibility, and students’ immediate circumstances. These included asynchronous learning opportunities, flexible deadlines, communication through widely accessible tools such as WhatsApp, and alternative modes of completing and submitting assessments—including options that students could access using smartphones. The study also documented educators’ resilience and creativity as they adapted established teaching practices to an environment for which neither instructors nor students had been fully prepared.
The findings were published by Springer as a chapter in Emergency Remote Teaching and Beyond. More broadly, the study contributes to conversations about inclusive and responsive instructional design by showing that effective remote education cannot be separated from the technological, socioeconomic, cultural, and emotional conditions in which students are learning.
The project offers a case study of how locally grounded knowledge, educator reflexivity, and iterative instructional design can inform educational responses during periods of disruption—particularly in contexts where reliable technology and connectivity cannot be assumed.
Methods & Research Skills: Survey design · Qualitative research · Autoethnography · Reflective journaling · Thematic coding · Qualitative data analysis · Instructional feedback analysis
Tools & Technical Skills: NVivo QDA · Google Forms · Google Workspace · Learning Management Systems (Moodle) · Remote instructional technologies
Publication:
Morales Lugo, K., Romaguera, G., & Contreras, E. (2021). How to adapt in a crisis: An ethnographic approach to (re)building coursework. In J. Chen (Ed.), Emergency Remote Teaching and Beyond. Springer.