KANJIDON - App Support
KANJIDON - App Support
Welcome to the KANJIDON Support Center. We're here to help you with any questions, technical issues, or concerns about your kanji learning experience.
π§ Email: info@kanjidon.com
π Business Hours: Monday-Friday, 9:00-17:00 CET
π Languages: English, Italian
General Inquiries: 5 business days maximum
Technical Issues: 2-3 business days
Billing/Payment: 2 business days
Privacy/Legal: 3-5 business days
Urgent Security: 24 hours maximum
β οΈ Important: Response times are estimates and may vary during peak periods, holidays, or technical difficulties. We strive to respond as quickly as possible but cannot guarantee specific timeframes.
Subject Line: [TECH SUPPORT] - Brief description
Include:
Device model and operating system version
App version number
Detailed description of the issue
Screenshots (if applicable)
Steps to reproduce the problem
Common Technical Issues:
App crashes or freezes
Login/authentication problems
Sync issues between devices
Performance or loading problems
Feature malfunctions
Subject Line: [BILLING] - Brief description
Include:
Account email address
Purchase receipt or transaction ID
Specific billing question or issue
Device/platform used for purchase
Billing Support Includes:
Subscription management
Payment issues
Refund requests
Purchase confirmations
Pricing inquiries
Subject Line: [PRIVACY] - Your request type
For GDPR Rights Requests:
Data access requests
Data correction requests
Data deletion requests
Data portability requests
Objection to processing
Privacy Support Includes:
Account deletion assistance
Data export requests
Privacy policy clarifications
Consent management
Data processing questions
Subject Line: [LEGAL] - Brief description
Include:
Detailed description of legal concern
Relevant documentation
Preferred resolution method
Legal Support Includes:
Terms of Service questions
Intellectual property concerns
Compliance inquiries
Dispute resolution
Regulatory questions
Subject Line: [FEEDBACK] - Brief description
We welcome:
New feature suggestions
Improvement recommendations
User experience feedback
Content suggestions
Bug reports
Q: How do I start collecting kanji cards?
A: Open the app and navigate to the "Card Packs" section. Each pack contains kanji cards with meanings, readings, and example sentences. Progress through levels to unlock more advanced packs. Note: Available content may vary and is subject to updates.
Q: What are the different card rarities?
A: KANJIDON features multiple card rarities: Basic, Rare, Epic, and Legendary. Rarer cards typically contain more advanced kanji characters or special content. Rarity distribution and availability subject to game balance updates.
Q: How does the spaced repetition system work?
A: Our adaptive algorithm schedules review sessions based on your performance with each kanji. Cards you find challenging appear more frequently, while well-known cards appear less often. Algorithm effectiveness may vary based on individual learning patterns.
Q: Which JLPT levels does the app cover?
A: KANJIDON aims to cover content relevant to JLPT levels N5 (beginner) through N1 (advanced). Content coverage is continuously expanding and may not include all possible kanji for each level. We recommend supplementary study materials for comprehensive JLPT preparation.
Q: Can I change the app language?
A: Yes! KANJIDON supports multiple interface languages including Italian, English, Spanish, French, and German. Change your language preference in the app settings. Language availability may vary by region and app version.
Q: How do I sync my progress across devices?
A: Sign in with the same account (Google/Apple ID) on all devices. Your progress will automatically sync when connected to the internet. Sync requires stable internet connection and may take several minutes to complete.
Q: How do I report a bug or technical issue?
A: Email us at info@kanjidon.com with subject line [TECH SUPPORT]. Please include your device model, operating system version, app version, and detailed description of the issue with screenshots if possible.
Q: Can I recover my account if I lose access?
A: Yes, if you signed in with Google/Apple ID, you can recover your account by signing in again. For guest accounts, recovery may not be possible. We recommend creating a registered account to protect your progress.
Q: How do I cancel my subscription?
A: Manage your subscription through your device's App Store settings (iOS) or Google Play Store (Android). Cancellation takes effect at the end of your current billing period. We cannot process cancellations directly - they must be handled through the app store.
Q: Do you offer refunds?
A: Refund policies are governed by Apple/Google store policies and applicable consumer protection laws. For refund requests, contact us at info@kanjidon.com with subject [BILLING] or request directly through your app store. Refunds are processed at our discretion and subject to terms of service.
Q: Why was I charged after cancelling?
A: Subscriptions must be cancelled at least 24 hours before the next billing cycle to avoid charges. Check your app store account for cancellation confirmation. Billing is handled by Apple/Google - we cannot control their charging systems.
Q: When are new cards and events added?
A: We regularly update KANJIDON with new content and features. Update frequency depends on development schedules and user feedback. Content updates are not guaranteed on a specific schedule and may vary based on technical requirements.
Q: How do global leaderboards work?
A: Leaderboards display rankings based on learning progress and achievements. Participation is optional and can be disabled in privacy settings. Rankings are updated periodically and may not reflect real-time progress.
Q: Is my personal information visible to other users?
A: Only your chosen username and selected achievements are visible in leaderboards (if enabled). Your email and personal data remain private. See our Privacy Policy for complete details.
Email: info@kanjidon.com
Subject: [URGENT SECURITY] - Brief description
Response Time: Within 24 hours
Security issues include:
Suspected account breach
Unauthorized purchases
Privacy violations
Data security concerns
Email: info@kanjidon.com
Subject: [CRITICAL TECH] - Brief description
Critical issues include:
Complete app failure
Data loss incidents
Payment processing errors
Account access completely blocked
Profile Settings: Update username, preferences, and privacy settings
Subscription Status: View current subscription and renewal dates
Progress Export: Download your learning data
Account Deletion: Permanently delete your account and data
Data Access: View what data we have about you
Consent Management: Update your privacy preferences
Leaderboard Participation: Control your public visibility
Communication Preferences: Manage notification settings
Progress Dashboard: Track your learning statistics
Study History: Review your learning sessions
Achievement Gallery: View earned badges and milestones
Custom Study Sets: Create personalized practice sessions
As a KANJIDON user, you have the right to:
Access: Request information about your personal data
Rectification: Correct inaccurate personal information
Erasure: Request deletion of your personal data
Portability: Export your data in a usable format
Object: Opt out of certain data processing activities
Restrict: Limit how we process your data
Terms of Service: Available in-app and governs your use of KANJIDON
Privacy Policy: Details our data collection and processing practices
Community Guidelines: Standards for respectful interaction
Content Policy: Rules for user-generated content
Internal Process:
Contact our support team with detailed complaint
We will investigate and respond within reasonable timeframe
Escalation to management if initial response unsatisfactory
External Options:
EU Residents: Right to complaint with Italian Data Protection Authority
Consumer Disputes: Access to local consumer protection agencies
Legal Action: Right to pursue legal remedies under applicable law
Italian Data Protection Authority (Garante)
Address: Piazza di Monte Citorio, 121, 00186 Rome, Italy
Phone: +39 06 69677.1
Email: garante@gpdp.it
Website: www.garanteprivacy.it
EU Online Dispute Resolution
Platform: https://ec.europa.eu/consumers/odr/
For EU residents with consumer complaints
Italy: AutoritΓ Garante della Concorrenza e del Mercato
EU: Your local national consumer protection authority
Global: Relevant consumer protection agencies in your jurisdiction
Uptime Goal: 99.5% availability (excluding scheduled maintenance)
Maintenance Windows: Scheduled during low-usage periods with advance notice
Service Interruptions: May occur due to technical issues, updates, or force majeure events
No Service Guarantee: Service provided "as is" without absolute availability guarantees
Business Hours Only: Full support available during specified business hours
Language Limitations: Support available in English and Italian only
Technical Scope: Support limited to KANJIDON app functionality
Third-Party Issues: Limited support for device, OS, or app store problems
Response times are estimates and may be affected by:
Support Volume: High inquiry periods may extend response times
Complexity: Complex issues may require additional investigation time
Business Hours: Responses only provided during business hours
Legal Requirements: Legal/privacy requests may require additional processing time
Educational Content: Provided for learning purposes, not guaranteed for academic completeness
Feature Availability: Features may be modified, updated, or discontinued
Content Updates: New content added periodically, no specific schedule guaranteed
Compatibility: App functionality dependent on device and OS compatibility
Developer: Davide Moscato
Business Name: KANJIDON
Email: info@kanjidon.com
VAT ID: IT01691020083
Country: Italy
Available upon request for legal or regulatory correspondence.
Business Hours: Monday-Friday, 9:00-17:00 Central European Time
Holidays: Italian national holidays may affect response times
Emergency Contact: Available for critical security issues only
We continuously work to improve our support services based on:
User Feedback: Regular analysis of support inquiries and suggestions
Performance Metrics: Monitoring response times and resolution rates
Legal Updates: Adapting to new regulations and compliance requirements
Technology Improvements: Implementing better support tools and processes
Help us improve by providing feedback on:
Support response quality and timeliness
Documentation clarity and usefulness
Missing information or unclear processes
Suggestions for additional support resources
Feedback Email: info@kanjidon.com
Subject: [SUPPORT FEEDBACK]
Last Updated: September 19, 2025
Document Version: 1.0
This support documentation is designed to provide comprehensive assistance while maintaining legal compliance with applicable regulations. For additional questions not covered here, please contact our support team.
Ready to continue your kanji learning journey? We're here to help every step of the way! πβ¨