Account Deletion - KANJIDON

To permanently delete your account and associated personal data from KANJIDON:

Primary Deletion Method (Recommended)

1. Open the KANJIDON app

2. Navigate to your Profile section

3. Tap "Delete Account"

4. Read the deletion confirmation details

5. Confirm the deletion when prompted

6. Wait for email confirmation of completion

Alternative Deletion Method

If you cannot access the app or encounter technical issues:

Email us at: info@kanjidon.com
Subject: "Account Deletion Request - GDPR Article 17"
Include in your message:

• Your registered email address

• Username (if different from email)

• Reason for deletion request (optional)

• Any additional verification information if requested

Response Time: We will acknowledge your request within 5 business days and complete deletion within 30 days maximum.

What Gets Permanently Deleted

Upon account deletion, the following data will be immediately and permanently removed:

✅ Immediately Deleted (Within 24 hours):

• Account Profile Information: Username, preferences, settings

• Learning Progress Data: All kanji cards, study statistics, progress tracking

• User-Generated Content: Personal collections, notes, customizations

• App Usage Data: Session logs, interaction patterns, recent activity

• Social Features Data: Leaderboard entries, achievements, social interactions

• Communication Preferences: Notification settings, marketing consents

• Authentication Data: Login tokens, session information

✅ Deleted from Third-Party Services (Within 7 days):

• Google/Apple Authentication: Removal of app-specific authentication links

• Analytics Data: Anonymization of usage analytics and crash reports

• Push Notification Tokens: Removal from notification services

✅ System Cleanup (Within 30 days):

• Database Backups: Removal from all automated backup systems

• Cache Systems: Clearing of all cached user data

• Log Files: Anonymization or removal from system logs where legally permitted

• CDN and Edge Caches: Clearing of distributed cached content

Data Retention Exceptions (Legal Requirements)

In compliance with applicable laws, certain data categories cannot be immediately deleted and will be retained for mandatory legal periods:

📋 Financial and Tax Records (10 years):

• Purchase History: Transaction records, payment receipts, refund data

• Tax Documentation: Required for Italian fiscal obligations

• Anti-Fraud Data: Transaction verification and security logs

• Legal Basis: Italian tax law compliance (Art. 2220 Civil Code)

🔒 Security and Legal Compliance (7 years):

• Security Incident Logs: Data breach records, suspicious activity reports

• Legal Communication Records: Support tickets related to legal matters

• Audit Trail Data: Regulatory compliance documentation

• Legal Basis: Legal obligation and legitimate interest for security

⚖️ Dispute Resolution (Until resolution + 3 years):

• Active Legal Disputes: Data related to ongoing legal proceedings

• Regulatory Inquiries: Information requested by supervisory authorities

• Legal Basis: Legal obligation and legitimate interest

Important: These retained data categories are:

• Stored securely with restricted access

• Used solely for their specified legal purposes

• Not used for marketing or service improvement

• Automatically deleted when retention periods expire

Technical Deletion Process

Immediate Actions (0-24 hours):

1. Account Deactivation: Immediate login prevention

2. Database Removal: Primary data deletion from Supabase

3. Session Termination: All active sessions invalidated

4. API Access Revocation: All authentication tokens disabled

System-Wide Cleanup (1-7 days):

1. Third-Party Services: Removal from Google/Apple services

2. Analytics Anonymization: Personal identifiers removed

3. Backup Verification: Confirmation of backup system cleanup

4. Cache Clearing: Distributed cache systems purged

Final Verification (7-30 days):

1. Compliance Audit: Internal verification of complete deletion

2. Legal Review: Confirmation of retention requirements compliance

3. Third-Party Confirmation: Verification from service providers

4. Final Documentation: Completion records for audit purposes

Important Legal Notices

⚠️ Permanent and Irreversible:

• Account deletion is permanent and cannot be undone

• No recovery of data is possible after confirmation

• You must create a new account if you wish to use KANJIDON again

📧 Confirmation Process:

• Immediate Confirmation: In-app confirmation of deletion initiation

• Progress Updates: Email notifications at key deletion milestones

• Final Confirmation: Email confirmation when deletion is complete (within 30 days)

• Certificate Available: Deletion certificate available upon request for compliance purposes

🌍 International Users:

• EU/EEA Residents: Full GDPR Article 17 compliance

• Other Jurisdictions: Compliance with applicable local privacy laws

• Data Transfer Cleanup: Removal from all international data processing

Data Export Before Deletion

Recommended: Export your data before deletion as this process is irreversible.

How to Export:

1. In-App Export: Use the "Export Data" feature in Settings

2. Email Request: Request data export at info@kanjidon.com

3. Available Formats: JSON, CSV, PDF options available

4. Export Includes: All personal data, learning progress, achievement history

Export Processing Time: 5 business days maximum for email requests

Contact and Support

General Deletion Support:

Email: info@kanjidon.com
Subject: [ACCOUNT DELETION]
Languages: English, Italian
Response Time: 5 business days maximum

Legal and Compliance Inquiries:

Email: info@kanjidon.com
Subject: [LEGAL - GDPR DELETION]
For: Rights enforcement, compliance questions, legal documentation
Response Time: 72 hours for urgent legal matters

Technical Issues with Deletion:

Email: info@kanjidon.com
Subject: [TECH SUPPORT - DELETION]
For: App crashes during deletion, technical errors, access problems
Response Time: 24 hours for technical deletion issues

Your Rights Under GDPR

As a data subject, you have the following rights regarding account deletion:

Right to Erasure (Article 17 GDPR):

• Request deletion of personal data without undue delay

• Receive confirmation of deletion completion

• Request information about data shared with third parties

Right to Information:

• Detailed explanation of deletion process

• Clear information about retention exceptions

• Regular updates on deletion progress

Right to Complain:

• Lodge complaints with supervisory authorities

• Contact Italian Data Protection Authority (Garante)

• Seek legal remedies if rights are not respected

Supervisory Authority Contact

If you believe your deletion rights have not been properly handled:

Italian Data Protection Authority (Garante)
Address: Piazza di Monte Citorio, 121, 00186 Rome, Italy
Phone: +39 06 69677.1
Email: garante@gpdp.it
Website: www.garanteprivacy.it

Additional Information

Account Recreation:

• You may create a new account at any time after deletion

• New accounts start with no connection to deleted data

• Previous usernames may be available for re-use after deletion completion

Subscription and Purchase Handling:

• Active subscriptions will be cancelled upon account deletion

• Refunds handled according to Apple/Google store policies

• Purchase history retained only for legal/tax obligations

Third-Party Account Connections:

• Google/Apple sign-in connections will be severed

• You may need to manually disconnect KANJIDON from your Google/Apple account

• Social media connections (if any) will be automatically disconnected

Legal Information

Data Controller: Davide Moscato
Contact: info@kanjidon.com
VAT ID: IT01691020083
Jurisdiction: Italy

Legal Framework: This deletion process complies with:

• GDPR (EU Regulation 2016/679)

• Italian Legislative Decree 196/2003

• Italian Legislative Decree 101/2018

• Italian Data Protection Authority Guidelines

Document Version: 1.0
Last Updated: September 19, 2025
Review Schedule: Quarterly updates to ensure legal compliance

This document provides comprehensive information about the account deletion process in compliance with all applicable privacy regulations. For additional questions or clarification, please contact our support team.