IT Specialist

Key Performance Indicators

• Hardware infra (network, workstations, telephone) are always up and running.

• Software tools are always up and running.

• Downtimes are kept to a minimum. (Effective monitoring and fast response times)

• Hardware and software infra are kept up to date; Keeps abreast of current/upcoming technologies

• Complete, easy to understand status reports and asset inventory

Key Result Areas

• Network (routers, switches, printers, projectors, cables, NAS, wireless devices)

• Workstation (laptop, desktop)

• Telephone (PBX, desk phones)

• Software Tools (OS, Office, Email, Browser)

• Network security (firewalls, network policies, anti-virus)

• Status reports and asset inventory

Brief

• The IT Specialist is responsible for the installation, configuration, maintenance and troubleshooting of information technology products and equipment used in day-to-day office operations. The IT Specialist also evaluates and tests new software tools that the company decides to adopt into its daily routines.

Responsibilities

• Installs and configures the following information technology products:

  • Microsoft Windows 7/8 and/or Linux

  • Wired/Wireless routers and switches

  • Microsoft Office and other productivity software

  • Email software and email accounts

  • Firewalls and anti-virus software

• Maintains and troubleshoots the following:

  • Network connectivity

  • Access to email and application servers

• Evaluates and tests new productivity software tools

• Creates and maintains a knowledge base for how-to's and troubleshooting guides

Requirements

• At least 1 year related work experience

• BS degree in Computer Science or any related degree

• Knowledgeable in installing Microsoft Windows or Linux operating systems

• Knowledgeable in setting-up and configuring local area or wide area networks

• Knowledgeable in setting-up and configuring network equipment such as wired/wireless routers, and switches/hubs

• Knowledgeable in setting-up, configuring and administering email servers

• Knowledgeable in installing Microsoft Office and other productivity software

Preferred

• Experience in installing, configuring & maintaining virtual machines

• Experience in installing, configuring & maintaining HR & Finance software

IT Officer

• Information technologists generally design, operate or maintain technology products.

• IT specialists usually provide similar services related to software, hardware, databases, Web resources, networks and enterprise systems.

• Duties of an information technology specialist include network management.

• IT specialists may also provide technical support to a business or an organization's employees

• Train non-technical workers on the business's information systems.

• Advanced information technology specialists may design systems and assess the effectiveness of technology resources already in use or new systems that are being implemented.

• Additionally, they will determine the practicality of changes and modification of systems.

• IT specialists will also work with external partners, including consultants, agencies and vendors, to arrive at the most appropriate system or integration of multiple systems.

• With information technology constantly changing, specialists must stay up-to-date on emerging technologies and the potential effectiveness of these advancements in their current system.