POLICIES

1. Refund and Return Policy

At Jireh Food Products, we prioritize customer satisfaction. If you are not fully satisfied with your purchase, we are happy to assist you in resolving any issues.

Eligibility for Refunds and Returns:

• Refunds or returns are available within 7 days of receiving the product.

• Items must be in their original packaging and unopened.

• Proof of purchase (receipt or order number) is required.

Non-Returnable Items:

• Perishable goods, including opened or used products, are non-returnable unless they arrived damaged.

Procedure:

• To initiate a return, contact us at 09771294603 (available on Viber) or through our social media channels.

• Once your return is approved, you will receive instructions on how to send the item back.

Refund Process:

• Refunds will be processed once we receive and inspect the returned item.

• Refunds will be credited back to the original payment method within 5–7 business days.

2. Shipping and Delivery Policy

We offer reliable shipping to ensure your orders arrive fresh and on time.

Delivery Time:

• Standard delivery time within Metro Manila is 3–5 business days.

• For provincial orders, delivery may take up to 7–10 business days.

• Delays caused by unforeseen events (e.g., natural disasters) may affect the delivery time.

Shipping Fees:

• Shipping fees are calculated based on location and order size, and will be provided at checkout.

Order Tracking:

• Once your order is shipped, you will receive a tracking number via email or SMS.

Lost or Damaged Items:

• If your order arrives damaged or is lost in transit, please contact us within 48 hours of receiving the product to arrange a replacement.

3. Privacy Policy

Jireh Food Products values your privacy. This policy outlines how we collect, use, and protect your personal information.

Information We Collect:

• We collect personal information such as name, address, email, and contact number during the order process.

• We may collect payment information, but we do not store credit card details.

How We Use Your Information:

• To process and fulfill your orders.

• To communicate with you regarding your order and promotional offers (with your consent).

• For internal record-keeping and improving our products and services.

Security:

• We use secure systems to protect your personal data from unauthorized access.

Third-Party Disclosure:

• We do not sell or share your personal information with third parties, except for essential services like payment processors and delivery partners.

4. Terms and Conditions

By using our website or purchasing from Jireh Food Products, you agree to the following terms and conditions.

Product Availability:

• All products are subject to availability. If an item is out of stock, we will notify you and offer a substitute or a full refund.

Pricing:

• Prices are subject to change without notice. We strive to ensure accurate pricing, but errors may occur, and we reserve the right to correct them.

Order Acceptance:

• We reserve the right to refuse or cancel orders at our discretion.

Limitation of Liability:

• Jireh Food Products will not be held responsible for any indirect, incidental, or consequential damages arising from the use of our products.

5. Reseller and Wholesaler Policy

We are excited to partner with resellers and wholesalers to expand the reach of Jireh Veggie Chips!

Eligibility:

• Businesses interested in reselling or wholesale must provide proof of a valid business registration.

• Minimum order quantities may apply for wholesale pricing.

Discounts:

• Discounts for resellers and wholesalers are based on the volume of orders and will be provided upon request.

Payment Terms:

• Payment must be made in full before shipping. For bulk orders, we accept payments via bank transfer or other agreed-upon methods.

Exclusive Territory:

• We do not offer exclusive territories unless otherwise agreed upon in a separate contract.

6. Quality Assurance Policy

At Jireh Food Products, we are committed to delivering high-quality, fresh, and healthy Veggie Chips.

Ingredients:

• Our veggie chips are made from fresh, high-quality vegetables, free from artificial preservatives and additives.

Manufacturing Standards:

• We follow strict hygiene and safety protocols in our production process to ensure the highest standards of food quality and safety.

Customer Satisfaction:

• If you experience any quality issues with our products, please contact us immediately for resolution. We may offer a refund or replacement depending on the issue.

These policies should provide a strong foundation for your business. Let me know if you'd like to adjust any details or add more!