This project showcases a self-paced eLearning course I designed for dog trainers at Zoom Room. The training focuses on improving client communication by aligning with the company’s core philosophy. It combines instructional design best practices with scenario-based learning to support consistent, effective behavior redirection during sessions. 

The Challenge

Trainers at Zoom Room, both new and experienced, needed clearer guidance on redirecting clients during live training sessions while adhering to the brand’s philosophy of training the owner, not the dog. This challenge involved addressing gaps in consistent communication strategies and minimizing potential consequences such as client dissatisfaction or reputational impact. The course was designed to focus on observable, coachable behaviors that allow learners to apply positive reinforcement in real-world client interactions. 

Solution

The course was developed as a self-paced eLearning module in Articulate Rise 360 to support consistent trainer-client communication. Key instructional strategies included: 

• Analysis of Zoom Room training philosophy to define realistic behavioral outcomes. 

• Creation of performance-based learning objectives aligned with each section of the course.

• Interactive, scenario-based activities simulating realistic client interactions to reinforce best practices. 

• Development of all instructional content, including trainer scripts and dialogue prompts, within a cohesive, branded experience. 

• Attention to accessibility, visual consistency, and iterative refinement based on peer feedback.