Resume

Experience

March 2025-Present

Front Desk Associate | Coastal Massage and Spa | Wilmington, NC

• Facilitates appointments, check-ins, check-outs, and all things surrounding client care and relaxation.

• Organizes, cleans, and ensures an efficiently run business.

May 2024-February 2025

Customer Experience Specialist | Epic Mysteries | Surf City, NC

• Continued to provide exceptional customer service, ensuring an enjoyable experience for all patrons.

• Ensured the facility remained clean, and neat for customers.

May 2019-March 2024

Manager | Topsail Escape Room | Surf City, NC

• Engineered, crafted, and constructed four immersive escape room experiences, each featuring unique themes and intricate puzzles. 

  • These experiences led to a significant 25% increase in repeat customer bookings and a 15% boost in overall sales.

• Developed and implemented comprehensive employee training programs, resulting in a highly skilled team and increased operational efficiency. 

  • This increase in operational efficiency, combined with new games, allowed for an increase in available bookings spots from 4 per day to 22 per day.

• Provided exceptional customer service, ensuring a personalized and enjoyable experience for all patrons, resulting in consistently high customer satisfaction ratings.

• Strategically managed social media initiatives, notably growing @EscapeRoomUniverse on TikTok to over 11k followers, effectively increasing brand visibility and engagement.

August 2019-May 2020

Staff Writer | Her Campus | Wilmington, NC

• Authored engaging bi-weekly articles covering a diverse range of topics, including lifestyle, culture, and current events, resulting in increased reader engagement and website traffic.

• Responsible for pitching, researching, and crafting content, supplementing articles with relevant images to enhance visual appeal and reader interest.

• Produced over 10 high-quality articles during tenure, consistently meeting deadlines and exceeding editorial standards.

January-May 2019

Editorial Intern | Dzanc Books | Remote

• Reviewed and critiqued 50+ manuscript submissions for publication, providing detailed feedback on story structure, grammar, character development, and market potential.

• Played a key role in maintaining editorial standards and improving overall content quality, contributing to the selection and publication of high-caliber manuscripts.

• Participated in weekly lectures led by the Editor-in-Chief, gaining valuable insights into the publishing industry and strategies for enhancing productivity and editorial excellence.

Skills

Type 72WPM • Proficient with Microsoft Office and Google Drive • Editing • Writing (professional, creative, and technical) • Adobe Suite Proficiency • SEO • Customer Service • Canva 

Education

August 2025-Present

Masters of Library and Information Science | University of North Carolina Greensboro 

• Received comprehensive education in the process of library science, including collections, technology, and overall management.  

Graduation estimated Fall 2026

August 2016-May 2020

Bachelor of Fine Arts in Creative Writing | University of North Carolina Wilmington 

• Received e education in the art and craft of writing, including workshops, seminars, and literature courses.

• Benefited from hands-on experience and mentorship from esteemed faculty members, honing skills in various writing genres and styles.

Publications

“Endless Pavement” Atlantis Magazine #82 

Certifications

Human Research | Collaborative Institutional Training Initiative (CITI) | 2025