Need Help? Get in Touch

Please contact us at:

japantravlguide@gmail.com

Information for EU & US Clients

To keep everything transparent and secure for all clients, here’s how our process works:

Secure Payments

Our service fee and itineraries are paid through Stripe, a trusted global payment provider that supports:

• EU PSD2 & Strong Customer Authentication

• GDPR‑compliant data handling

• Secure payments for US and international clients

We never store your payment information.

Direct bookings with official providers

All bookings are completed directly with our trusted travel partners.

This ensures:

• Safe and secure payment

• Official customer support 24/7

• Access to loyalty points and guarantees

• Full transparency — you always know who you’re booking with

• All bookings are made directly with the official providers. Any changes, cancellations, or issues must be handled with them, as they manage your reservation and customer support. 

Clear service fee

Our planning and research service has a 5% fee, calculated individually for each trip.

This fee is paid before we begin preparing your tailored proposal.

No hidden costs

You only pay for:

• The itinerary and/or booking fee

• Any bookings you choose to complete directly with providers

No extra charges, no commissions, no surprises.

Privacy & Data Protection

We only use the information you provide to plan your trip.

Nothing is shared with third parties except the official booking platforms you choose to use.