LMP 2 (SY. 2021-2022)

Guest Check-in

  • Begin with a greeting as in "Hafa Adai, How may I help you?"

  • Ask for their name, present to them their registration paper, verify all the information with them, and let them sign.

  • If all information is correct, ask for a form of payment and identification.

  • Scan their card and be sure that they have enough money in their account for their stay.

  • Ask if they need any assistance with their bags.

  • Greet them once more with "have a nice day and enjoy your stay"

  • Do not say the room number and room rate out loud.

  • make sure to read them the following ; check-in and check-out times, number of guests, number of nights they will be staying, room rate and room number.

Housekeeping Department

1. What two areas do the housekeeping standard cover? (8.2 #5)

  • Productivity and performance. The average amount of rooms needed to be clean is 16. Never do too many of performance and never too many of productivity. Stay in the middle of the two for a good aftermath.

2. List the correct sequence of steps for guestroom cleaning. (8.3 #3)

  • Start from the bed and work towards the bathroom and start from left to right, top to bottom.

3. Summarize what are the 3 most important things you learned from this Housekeeping chapter.

  • I learned that productivity and performance are key when cleaning the guestrooms.

  • How important it is to have all the inventory supplies you will need throughout the day.

  • It is important that you monitor your inventory, follow the housekeeping standard and the sequence for guestroom cleaning.

  • The 3 departments of housekeeping need to work together.


09/29/21 Resume- Revised summary

Original:

I am driven, proactive, and friendly. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. I am personable, dependable, and approachable. I enjoy working and learning things with and from others.

Revised:

I am eager and amiable. I do the utmost to achieve and get things done. I look forward to meeting a diversity of individuals and to experience customer service. I wish to gain knowledge so that I can apply it to become a great employee, I am steadfast, communicative, and am always willing to learn new things to expand my skill set.