Guiding Principles

Excellent Customer Service

• Remember our customers have a choice; let’s not give them a reason to look elsewhere

• Always maintain a sense of urgency when dealing with customer issue(s)

• Deliver results that are ‘above and beyond’ the customer's expectation

• Be sure the customer is actually satisfied before you close an issue

• No task is too small for anyone on any team; teamwork is the key to success

• Everyone brings something to the table; listen to others; build-up others

Continuous Improvement

• Eliminate defects as they occur; don’t wait to be asked; reduce technical debt

• Look for recurring issues and work diligently to resolve; eliminate the root cause

• A ‘Consistent and Reliable’ computing experience takes constant attention to detail(s)

Security of Company Assets

• Never take Security for granted

• If you hear or see something that appears ‘fishy’; report it

• Our digital assets are very valuable; treat them that way

• Our digital data assets are just as important as the device(s) where they exist

Add Value thru Enabling Technologies

• Do No Harm; you’re not adding value if you break something in the process

• Work on things that really matter; if you’re not sure, ask. A good leader knows when to ask for help.

• Ask yourself, ‘Is what I’m doing going to contribute to the team's success?’

• Look for ways to help the business and others achieve their goals

• Look for innovative ideas to make work cost less, consume less time, and generate higher quality 

Quality and Validation are cornerstone to our work

• Quality matters - We do what we say and document what we do

• There are no shortcuts to doing quality work; Plan, Communicate, and Test

• We will validate our work when necessary to meet Regulatory & Compliance mandates

• We get what we inspect, not what we expect