Unification of short codes have been done to give customers easy access to services on short codes

This ensures there is a reduction in the number of short codes customers access to get information,

perform transactions or access services on the network.

Objective:

To put all MTN short codes into 4 categories for easy recall

PRE-PAID CUSTOMERS

Procedure Confirmation Message

User dials the USSD Code *5011#: Welcome to MTN Offers

Test is being run on the test short code *5011#. 1. Packs

The USSD code for go-live is *550#. 2. Pulse

3. Jara

4. Number Reservation

5. HV

6. Free After One

7. Loyalty Rewards

8. MORE

If user selects option 1:

User will be redirected at the backend to the short code *138#.

Further action taken by the user will take effect per the current flow on *138# menu.

Welcome to MTN

1. Data Bundle

2. Combo Bundle

3. Browse from Main Account

4. Check Bundle Balance

5. Notifications

If user selects option 2:

User will be redirected at the backend to the short code *567# Further action taken by the user will take effect per the current flow on *567# menu.

Welcome to MTN Pulse

1. Mashup for self

2. Mashup for others

3. Check Balance

4. Convert Minutes to Data

If user selects option 3*:

(*This offer is dependent on customer’s location)

User will be redirected at the backend to the MTN Jara short code *5055#.

Welcome to Jara

1. xxxx

2. xxxx

3. xxxx

If user selects option 4:

User will be redirected at the backend to the short code *1390#. Further action taken by the user

will take effect per the current flow on *1390# menu.

Welcome to MTN Number Reservation

1. Reserve my number

2. Reserve a number for your family and friends

3. Check expiry date of reserved number

If user selects option 5:

User will be redirected at the backend to the short code *575# Further action taken by the user will

take effect per the current flow on *575# menu.

Welcome to MTN Go Plans

1. Exclusive Bundles

2. Convert Unused Package

3. Check Balance

If user selects option 6:

User will be redirected at the backend to the short code *315#. Further action taken by the user

will take effect per the current flow on *315# menu.

Welcome to MTN Free After 1. Choose an option below:

1. Activate

2. Deactivate

3. Info

If user selects option 7:

User will be redirected at the backend to the short code *482# Further action taken by the user

will take effect per the current flow on *482# menu.

Welcome to MTN Loyalty Rewards, Talk, TXT, Browse and treat yourself to a reward of your choice

1. Check point balance

2. Redeem points

If user selects option 8:

User will be presented with more Offers from MTN.

Welcome to MTN Offers

1. Akwaaba

2. Sunday Special

3. Just4U

4. Gift Bundle

0. Back

If user selects option 1:

User will be redirected at the backend to the short code *550#. Further action taken by the user

will take effect per the current flow on *550# menu.

Thank you for choosing MTN Free Call Offer.

Enjoy 6 Months of Free calls with your chosen number. Select Option:

1. MTN Free Call Offer

If user selects option 2:

User will be redirected at the backend to the short code *5050# Further action taken by the user will

take effect per the current flow on *5050# menu.

Welcome to Sunday Special

1. Ghc1 – FREE MTN Calls, SMS & 20MB till 11:59pm on Sunday

2. 50p – Free MTN Calls & SMS till 5:59pm on Sunday

3. Unsub

If user selects option 3*:

(*This offer is unique to every customer depending on their usage)

User will be redirected at the backend to the short code *141#. Further action taken

by the user will take effect per the current flow on *141# menu.

Select your MTN Just4U offer

1. 2.5GB 30Days + 1 GB Lifestyle Bonus @ Ghc40

2. 2.5GB 3-day pack @ Ghc12

3. 2GB monthly pack @Ghc20

If user selects option 4:

User will be redirected at the backend to the short code *527# Further action taken by the

user will take effect per the current flow on *527# menu.

Welcome to MTN Gift Bundles. Select a gift for someone.

1. xxxxx

2. xxxxx

3. xxxxx

If user selects option 0: User will be taken to the main menu.

POST-PAID CUSTOMERS

Procedure

User dials the USSD Code *5011#:

Test is being run on the test short code *5011#.

The USSD code for go-live is *550#.

Welcome to MTN Offers

1. Packs

2. Number Reservation

3. HV

4. DIY

If user selects option 1:

User will be redirected at the backend to the short code *138#. Further action taken by the user

will take effect per the current flow on *138# menu.

Welcome to MTN

5. Data Bundle

6. Combo Bundle

7. Browse from Main Account

8. Check Bundle Balance

9. Notifications

If user selects option 2:

User will be redirected at the backend to the short code *1390#. Further action taken by the

user will take effect per the current flow on *1390# menu.

Welcome to MTN Number Reservation

1. Reserve my number

2. Reserve a number for your family and friends

3. Check expiry date of reserved number

If user selects option 3:

User will be redirected at the backend to the short code *575# Further action taken by the user

will take effect per the current flow on *575# menu.

Welcome to MTN Go Plans

1. Exclusive Bundles

2. Convert Unused Package

3. Check Balance

If user selects option 4:

User will be redirected at the backend to the short code *526#. Further action taken by the user

will take effect per the current flow on *526# menu.

Welcome to MTN Postpaid DIY. You are not registered for this service

1. Register

2. Exit