Fixed Wireless Broadband (Turbo Net Router) is a router device that will work on the existing 4G spectrum and

the new 2600 MHz frequency to provide fast reliable internet to homes and business.

The device will work in only 4G coverage areas, it has no 3G or 2G capability, therefore making it non- functional in 3G or 2G coverage areas.

(Kindly note that customers can use the device in ONLY 4G areas and the internet connection does not downgrade to 3G/2G in the absence of 4G internet connection).

Customers will simply plug their router, turn on the switch and connect their devices to the router using the Wifi - key/ Password.

(indicated on the white sticker at the back of the router)

The devices will be sold with paired SIM cards, which are locked to the device and therefore will not work in any other device (another phone, modem, router, mifi or router).

N.B SIM card will be disabled once it is detected in another device. It can only be reconnected when it is inserted back into the Turbonet router

The device can connect up to 32 devices (phones, laptops, PC’s, game console etc.) and is available for sale at all our service centers and offers boosted 4G internet connection speeds depending on the location.

Price of Device

GHC 499 Customers will receive 2GB when they purchase new TurboNet routers. The 2GB offer is only for a month and valid for 30 days.

The device is currently available for sale at the below service centers.

1. Graphic Road

6. MTN House

Offer available at Purchase:

2GB for 1 months (valid for 30 days) – Data will be credited to DA – 105 on concierge.

HOW TO TOP UP AIRTIME ON WIRELESS BROADBAND ACCOUNT NUMBER

1. Recharge airtime via MoMo

2. Top up airtime via EVD

Please note that customers’ mobile phone numbers and email addresses are paired to the Wireless Broadband account numbers (same as fibre broadband)

and airtime can be transferred from mobile phone number to wireless broadband account number via option 5(airtime transfer) on *5057#.

HOW TO BUY DATA BUNDLE

Users of the device can top up using the following channels

1. USSD (*5057#) for both airtime and MoMo.

2. *170# for MoMo

3. Slydepay app on both playstore and appstore

4. Self-Webcare portal(https://fibrebroadband.mtn.com.gh)

5. Huawei Hi-link app on both playstore and appstore

6. EVD resellers

HOW TO CHANGE WIFI PASSWORD/KEY

1. A device should be connected to the router

2. Enter the url 192.168.8.1 as the web address

3. Enter username and password

4. On the Web UI management page choose Settings

5. Select WLAN> WLAN Basic Settings.

6. Then change the Wi-Fi password in WLAN key. Then click Apply

DATA BUNDLE PACKAGES

The GHC 395 - 550GB data bundle will no longer be available for purchase. Customers can enter GHC 395 in the flexi option to buy their preferred data.

The moneyback 2GB data offer will be credited to DA – 105.

All data bundles are credited to DA 208 on concierge

TURBONET SIM VOICE COMPONENT

This is a service that will allow customers who use the Turbonet devices have an enhanced experience of making and receiving calls with their turbonet.

Number should be on the turbonet service class on concierge “WTTX” and Mobile Category Voice “Turbonet”

MECHANICS

Customer purchases a desk phone and connects to the turbonet device (Only Analogue desk phones are allowed for the service)

The turbonet should be connected to a power source and to the deskphone to enable customer make calls.

Customer needs to recharge turbonet with airtime to make calls. Charges for calls will be made from main turbonet account(Airtime and not data)

Customer makes calls directly from deskphone as SIM card is inserted in the turbonet device.

Calls made to and from the deskphone are channeled to the SIM card inserted in the Turbonet device.

On-net calls (calls to other MTN numbers) is free only on Mondays from 8am to 5pm.

Customer can check airtime balance of the turbonet number by calling 124 on deskphone.

Once customer has voice bonus(MOMO BONUS & BONUS ON RECHARGE) on account,

calls will be charged first from bonus balance before the main account.

NOTE

The offer is limited to all customers who have connected to TurboNet devices

These rates will only apply to SIMs under the TurboNet service class

TARIFF

Package

Voice calls across all networks

Free On-Net Calls Mondays 8am-5pm

Please note that customers can only browse the internet by subscribing to any of the data bundle offers indicated above.

Kindly note that 138 data bundles will not work on this service.

Effective rate for bonus data DA 105 is 0.001 and that of the DA 208 is 0.0019482

Support portal is available on unified support portal under quicklinks on concierge. Kindly select FTTX to view details on the portal.

Alternatively, you can click http://10.135.14.132:8059/ to access the support portal.

FEATURES OF THE PORTAL

The support portal allows you to pair wireless broadband account numbers to phone numbers and email addresses of customers. (Same process for fibre broadband)

Purchases made via airtime and MoMo are displayed on the portal as shown below.