provides customers the ability to be notified on every unsuccessful call attempt.

How it works

Here Party A becomes the caller and Party B becomes the receiver.When Party A calls Party B and the Party B was unreachable/busy/out of coverage area, the system will then send an SMS to Party B informing him/her that

Party A has tried to call him/her X number of times.

“You have 1 missed call from +233244xxxxxx AT 2019-05-30 15:09”

Party A will also receive an SMS that Party B is now reachable (Back to Coverage part) so he/she can call back.

“+233244xxxxxx, is now reachable, please call back.”

Service Features

• Missed Call Alert: This feature notifies Party B with an SMS of all calls he missed while his number was busy/unreachable/out of coverage.

• Back to Coverage: This feature notifies Party A with an SMS to call back when Party B is back to coverage. Party B can choose to activate/deactivate this option for the dialing party (Party A) by adding Party A to the blacklist.

Party B can choose to activate/deactivate this option for the dialing party (Party A) by adding Party A to the blacklist.

• Subscribers’ Blacklist: Customers can add numbers to their blacklist in order not to receive notifications from them. In addition, they can remove numbers from their blacklist or check the list of numbers available in their blacklist.

In addition, they can remove numbers from their blacklist or check the list of numbers available in their blacklist.

Mechanics

a. If the Party B was unreachable, busy or out of coverage area, the service will send a notification SMS informing him/her that Party A has tried to call him/her on a specific time.

b. Customers who have voicemail will not enjoy the service.If Party A (no voicemail) calls Party B (voicemail), both parties will not receive message.

If Party A (voicemail) calls Party B (no voicemail) both parties will not receive message.

c. There is also a “Back to Coverage” feature by which Party A will receive an notification SMS to call back when Party B becomes reachable.

Activation: Send ‘START’ to 5066

“Congratulations! You have successfully activated the MTN Missed Call Notification Service.”

Deactivation: Send ‘STOP’ to 5066

“Congratulations! You have successfully deactivated the MTN Missed Call Notification Service.”

Check Status: Send ‘CHECK’ to 5066

“Dear Customer, You are a subscriber in the Missed Call Alert Service.”

Activate Call Alert feature (Back to Coverage): Send ‘AC’ to 5066

“Congratulations! You have successfully activated the Missed Call Alert Service.”

Add number to Blacklist: Send ‘A’ followed by MSISDN to 5066. For eg, A23324400000

Remove number from Blacklist: Send ‘D’ followed by MSISDN to 5066. For eg, D23324400000

Check numbers on blacklist: Send ‘B’ to 5066

NB: There is no charge for subscription to this service.

On Concierge, customers who have subscribed will show as Enabled, 233244300559 at Call Forwarding on Mobile Sub under Technical Services.

Please note that to receive the Back to Coverage alert, the customer (Party A) has to be subscribed to the service.

That is, both parties have to be subscribed to the service in order to receive notifications.