1. Changes are being done in phases; first phase will be for bundles purchased via *138*1#, *170# , Slydepay, ExpressPay and Master Account (*513#).

2. All customers who have purchased data bundle via *138*1# will receive notifications ((Mandatory Interactive Notification)

3. Customers will receive first notification when they use 50% of their bundles

2. Second notification will be sent when customers use 90% of their bundle and will be given the option to purchase a new bundle

or be charged from their main

3. Customers who select the option to purchase a new bundle will be given the 138 menu to select their preferred bundle

4. Customers who select option 2 (consent to go to main account) will receive a notification that they will be charged from main account

with pay per use rate stated

5. Customers who do not select any option at 90% notification will receive the same notification at 100%

6. Customers who do not select any option will be unable to browse until they purchase a bundle .

A notification will be sent to inform them to purchase a bundle via 138

NOTE;

Customers who have activated data roll over will have their bundle roll over at 90% usage (once they have sufficient funds) and will not receive prompt to buy a bundle

This option is applicable to all bundles purchased via *138*1#, master account *153#, ExpressPay, Slydepay and *170#. Option is currently not available for Pulse, HV Pack, Super Saver Bundle and Device bundle offers on Handsets & Devices

An additional option (5)  has been added to the *138# menu for customer to select consent for main account charging when they do not bundle.

1. When you opt in to browse from Main Account, accumulator value for accumulator ID 228 becomes 1:

2. When customer purchases data bundle, accumulator value will reset to 0:

3. An additional option has been added to the 138 main menu(option 5) for customers to select consent to be charged from their main account

·          At 50% Bundle usage

Notification Sent: Dear Valued customer, you have used 50% of your subscribed DAILY_20MB Data Bundle. Dial *138# to purchase more. Thank you.

·          At 90% Bundle usage

Notification Sent: Dear Valued customer, your bundle will expire soon. Kindly buy data bundle or give your approval to charge from main account

·          At 100% Bundle usage

Notification Sent: Dear Valued customer, you have exhausted your subscribed DAILY_20MB Data Bundle. Dial *138# to purchase more. Thank you.

Please take note of additional conditions as well

·          Bundle auto-renewal will only receive the 50% notification and will be automatically be renewed at 90%(with a confirmation SMS sent to them).

·          When auto-renewal fails at 90%(due to insufficient balance), an interactive notification(same as received at 90%) at 95% usage to purchase bundle of choice(with respect to available balance)

·          Browsing with a new sim or on other bundles and bonuses (Pulse. Super Saver, HV Pack, Akwaaba etc ) will not receive interactive notifications and will charge from main account once bundle is used up.

·          Consent to charge from MA is not a one-time action. Approval is required each time activated bundle is running out.