My Own Pension Scheme is a Tier 3 mobile Pension and saving product designed for customers in the informal sector or personal pension contributions towards their retirement. 

Service is being provided United Pension Trustees Limited (Trustee), in partnership with MTN Ghana, Fidelity Bank (Custodian) and Bora Capital Advisors (Fund Manager).

Customers will need a registered mobile money wallet to access the service

REGISTRATION PROCEDURE

Customers Simply dial *170#, select 5(Financial Services) and then 4 for Pensions and Investment and follow prompt with options below:

Create a four-digit MOP pin. This pin will be used to access features on the MOP menu such as updating of records, changing contribution frequency and

amount and checking balance.

1. Enroll – customer needs to register the scheme by entering personal details; residential address, next of kin details, etc.

2. Check balance

3. Voluntary payment

4. Withdrawal

5. More

6. Update records

7. Terms and Conditions

MECHANICS

Generally, Customers contributions are split into two accounts. (50% pension and 50% savings). 

Withdrawals can be made from the savings account after 1 year, whereas withdrawals can ONLY be made from the Pensions Account after 5 years.

Eligibility is open for people aged 15 and above.

Customers can contribute a minimum of:

GHS 1 DAILY,

GHS 5 WEEKLY

GHS 20 MONTHLY

Additionally, customers can make voluntary payments by selecting option 3 - Voluntary Payment on the menu.

After a successful enrolment/registration, customer’s chosen contribution is automatically deducted from his wallet (daily, weekly or monthly)

Customers need to have enough funds in the wallet for successful deduction when payment is due, 

First payment after registration is taken within 20mins when registration is completed. 

Withdrawal Procedure:

Customer selects withdrawal option on the menu. Request is validated from the backend within 48 hours.(Maximum)

Withdrawals can be made from the savings account after 1 year, whereas withdrawals can ONLY be made from the Pensions Account after 5 years(However on a case by case basis, especially in cases of emergencies, customers may be allowed to withdraw from their Investment accounts (only) even if their subscription is not up to the stipulated 1 year.

The consequence of this however is that, the customer shall forfeit the interests accrued on the investment account)

CANCELLATION OF SERVICE

Customers can now cancel the service by themselves. Please find procedure below:

*170# and select 5

Choose 4 for Pensions and Investment

Choose 1 for ‘my own pension’

Choose 5 for ‘more’

Select 9 to cancel mandate

Choose 2 to confirm cancellation

"Confirmation SMS received upon successful cancellation."

Customers can re-enroll directly on the menu if they so wish and it takes immediate effect.

Please Note

Customers who choose to deactivate the service can still have access to their savings contributions and can withdraw anytime.

However, the withdrawal can’t be made from the pensions account till after five years. The customer can withdraw from his pensions account after five years.

BENEFITS:

Yes, fast, easy and affordable personal/ Group loans can be facilitated for Clients in good standing when the need arises.

Other optional products such as life, health, motor insurance etc. can be arranged for interested clients.

In the event customers forget their MOP pin, calls to any of the customer service numbers below will be required for assistance.

0242436880, 0540105181 or 0540108961.

Pin reset will be approved upon successful verification.

Alternatively, customers can visit any MTN service center or call 100 to request an MOP pin reset. Service /call center personnel will ask a few security questions and upon successful verification send an email to either backofficecomplaints.GH@mtn.com or cpesupport.GH@mtn.com   authorizing a pin reset. This will take at most 24 hours.

An SMS with a four-digit pin will be automatically sent to the customer’s phone.

CONTACTS FOR ENQUIRIES

Tickets can be raised to the Back office team.

Customer complaints can also be sent via mail to cpesupport.GH@mtn.com.

In the event that you pass on, your appointed beneficiaries or Next of Kin will be eligible to make a claim

myownpension team have acquired additional numbers customers can reach them on via text and WhatsApp for complaints and enquiries

0596913011 – SMS / WhatsApp

0596913012 – SMS / WhatsApp

0596913013 – SMS / WhatsApp

Their Call Center number remains 0242436880