MyMTN App allows customers to access self service options on their handsets via an App

Self Service option include

Recharge For self and Others

Bundle purchase

View Account Balance, Account History & Subscription Services

Change Call Plan

Momo

Chat with Customer Care Agent / Locate Nearest service Centre

Recharge Over Scratched Voucher

HOW TO ACCESS THE APP

Customer visits play store and searches for MyMTN App to download

Once App is downloaded customer can open and select self service

Pre-Login Screen will open.

User clicks on Login to my Account

NB: For the first time, when APP is launched, a One Time Password which can be customized by the customer is sent via sms. Password can be viewed password by tapping the symbol on the right hand side.

FEATURES OF THE APP:

MY PROFILE

MY ACCOUNT

AIRTIME

BUNDLES

MTN SERVICES (NOT AVAILABLE)

CUSTOMER SERVICE

HELP

FEATURES

MOMO

My Profile:

Customer is able to access account information.

MY ACCOUNT: Customer is able to access account balance, account history as well as subscriptions.

Customer can also view and change current call plan from My plan

AIRTIME: Customer is able to view total airtime balance, recharge for a friend,Me2You,Voucher top up and Recover scratch card.

NB: Borrow airtime feature is not available.

BUNDLES: Customer is able to purchase and view bundle balance.

Customer is notified with an SMS once bundle purchase is successful.

MY ACCOUNT: Customer is able to access account balance, account history as well as subscriptions.

Customer can also view and change current call plan from My plan.

MoMo Features on myMTN App

Features Available:

•Send Money

•Bank Services

•Bill Pay

•Buy Airtime

•Make Payment

•Send Money

•Account Statement

•Change PIN

•Authorize Payment

•Re-Direct link to the Main MoMo App (With MoMo App Launch)