MTN Islamic service will allow MTN customers to access motivational quotes, Surah alerts and Islamic verses from the Quran via an IVR.

The service is available on monthly, weekly and daily bases and its available to all MTN customers (PM/PAYG)

After activation , customers are allotted minutes to listen to Qur'anic recitation, Surah, 99 names of

Allah as well as select their Namaz prayer time per region

HOW TO SUBSCRIBE

Plan SMS USSD IVR

Daily subscription Send Start1 to 786 *786*1# Dial 786 & follow the voice prompt

Weekly subscription Send Start to 786 *786*2# Dial 786 & follow the voice prompt

Monthly subscription Send Start2 to 786 *786*3# Dial 786 & follow the voice prompt

Unsubscribe STOP to 786 *786*4# Dial 786 & press 8

After activation ,customers are allocated 30 minutes on the IVR to listen to the Quran, Surah,99 names of Allah

Customers who activate the weekly or the monthly will be allocated 30 minutes each day

Plan Validity Duration Charge

Daily On-demand 30 minutes Ghc 0.10

Weekly 7 days 30 minutes per day Ghc 0.50

Monthly 30 days 30 minutes per day Ghc 1.00

IVR PROMPTS

On the IVR

To continue in English press 1

To continue in Hausa press 2

Press 1 for Quran

Press 2 for Namaz, Salah or Salah Alert

Press 3 for Surah

Press 4 for Tasbih

Press 0 for other options

Press 1 to know about the service

Press 8 to deactivate the service

Press 9 to return to the main menu

Note

Customers do not have to use all the allocated 30minutes at once but can spread the usage over the day

Packages subscribed to (Daily, Weekly, Monthly) will be renewed after activation expires

Information on prayer time per area will be sent to customers via sms when the prayer time is due

Customers who subscribe via SMS or USSD will have to dial the IVR 786 to listen to Qur'anic recitation, 99 names of Allah or any of the services

SELF SERVICE & ONLINE CHANNELS

INFORMATION

ONLINE PLATFORMS

Need assistance on your issues?

MTN LIVE CHAT to chat with us. (please right click to open link)

Send an email to customercare@mtn.com.gh for quick responses

Facebook or Twitter?

Post on our wall or DM (MTN Ghana) for assistance

Look for Customer Care MTN GH on Skype for quick assistance

On Whatsapp?

Chat with us on 0544300000 / 0554300000 for responses to your Enquiry on whatsapp

SELF SERVICE (1333) - Choosing your Language option

Call 1333 and select your preferred language & listen to the voice prompt.

Language Selection:-select preferred language

Press 1 for English

Press 2 for Twi

Press 3 for Ga

Press 5 for Hausa

UNREGISTERED

To get registered…

Call 1333 and select your preferred language, listen to the voice prompt.

Type any 4-digit number (of your choosing, e.g.“0000”) as your pin code

Repeat the Pin code (e.g.“0000”)

Press 1 to confirm or 2 to change

Press # to return to the main Menu or wait to go through the above registration process again

REGISTERED USERS –

To gain entry to the main menu…

Call 1333 and select your preferred language, listen to the voice prompt.

Enter your MTN Phone Number (024XXXXXXX or 054 XXXXXXX etc.)

Press 1 to confirm, (if the number entered is the one you intend transacting on) or 2 to change it.

Enter your pin code (the self-service pin code)

Press 1 to confirm or 2 to change it.

Benefits of 1333

Details on the main Menu:

Press 1 to update your self-service pin.

Press 2 to reconnect or disconnect your MTN number.

Press 3 to recharge for someone.

Press 4 for PUK.

Press 5 for SIM change.

Direct transactions

Updating your Pin

Call 1333 listen and choose your preferred language

Enter your MTN phone number you would like to transact on) and confirm by pressing 1

Enter your pin number (old pin) and press 1 to confirm

Listen to the voice prompt:

Press 1 to update your Pin:

Enter the Old pin (e.g. “0000”)

Enter the new pin (should be a 4-digit numbers)

Repeat the new pin

Congrats you have changed your pin successfully press # to go to the main menu

Reconnecting or deactivating your line

Call 1333 listen and choose your preferred language

Enter your MTN Phone number (the one you would like to connect or deactivate) and confirm by pressing 1

Enter your pin number and press 1 to confirm

Listen to the voice prompt:

Press 2 to connect or deactivate your line:

Press 1 to connect

Press 2 to deactivate