Message Xpress is an automated missed call “quick message” service

Its designed to provide convenience for customers by allowing them to send quick

and personalized messages when their calls are not answered

This enables the caller to send the recipient a message to after a call is unanswered-making it easier to

tell their friends why they were calling

This service is available to both PAYG & PM customers

HOW IT WORKS

The message Xpress service option is added to the Menu on the Sim Tool Kit

Every customer will have it as part of their options under MY MTN

It will allow customers to send messages to ‘On-net or IDD numbers when the call is unanswered

Customer A calls customer B but the call is answered,

After customer A hangs up, MsgXpress displays a prompt or pop up with a list of selection of message options

Customer A chooses an option“I will be late” as a message. The MsgXpress service sends an automated message to customer B

The message Xpress will however not work based on the below conditions

If the call is answered by customer B’s voicemail

Customer B’s phone is switched off

The senders number will send the sms from any of the below short codes , dependent on the

destination of the recipient (ON NET OR IDD)

Destination Short code Charge

ON NET 5023 0.06p

INTERNATIONAL 5024 0.16p

HOW TO OPT OUT

The user can opt-out of the MsgXpress service at any time through any of the following ways:

• The user can select “Turn Off” in the SIM menu

• MsgXpress will automatically offer an opt-out opportunity if the user continues not to use the service (after he has already chosen to opt-in)