Types of Itemized Request:

Request for Mobile Money Statement

Request for Call Records

Request for Data Itemization (Data Volume downloaded only for now)

Court Orders

Requirements Itemization At The Shop:

Customer must fill the request form and duly sign, form available on the website under support https://www.mtn.com.gh/personal/support/requests

Provide a Valid National ID

Submit the form at any MTN Branch or via email to Customercare.GH@mtn.com

An email address to receive the bill

Requirements Itemization Via 100:

Customer passes all security questions

Agent request for the following;

1. Affected Phone Number

2. Period Of Request

3. Email Address

All details should be forwarded to Team Leads, who will in turn forward to the CPE Team.

Duration of Bill:

Duration of 3 years history from the date of request

Processing Time:

All request will be processed within 48 working hours

Court Orders/ BNI Request

Official/ Stamped Order from the Court must be provided by the Police Officer Investigating the request

Police officer must provide a Valid Work ID an email address for onward submission