Book a visit will allow customers reserve time and date to be served at a selected branch.

Customers can access the booking page via My MTN App or the website

https://www.mtn.com.gh/personal/services/appointments

Customers can book a reservation to any of the below branches:

1) Osu Main

2) Kumasi City Mall

3) MTN House

4) Takoradi Main

i. Maximum of 10 customers are allowed booking to all selected branches

ii. Customers who will try to book after the 10 customers are notified that the slots for the day is full

iii. All booking appointments will commence from 9am to 4pm, Mondays to Fridays with 30 minutes separating each booking time

iv. Booking calendar will allow booking 15 days ahead, taking out weekend and Public holidays

v. Customers after booking have the opportunity be to reschedule the time for same day before 4pm this however is subject to availability

vi. Customers will be allowed to cancel their reservation and book a visit for another day, 3 cancellations is allowed within 30 days.

When a customer exhausts all 3 chances the customer can only book a reservation after 7 days.

vii. Customers will be allowed a maximum of 3 bookings in every 30 days

viii. Email & SMS confirmation is sent to the customer to confirm booking and further notify the customer 24 hours before the appointment date

ix. The Qmatic agent web portal (used by the branch) will have details of the booked visit

x. A tablet with a downloaded App for Qmatic will be used by queue wardens to receive appointments by entering their booking code or scan the QR code

All booked visits will trigger an alert to Customerappointmentbooking.GH@mtn.com to notify

all regional managers, branch heads and delegates of customer’s appointments.

Any cancellations or changes will also trigger an alert, an alert is sent when the customer arrives at the selected branch

i. When the customers booking ID is keyed into the queuing system the customers is routed immediately through the queue and assigned to an available agent