Returns and Cancellation Policy

Thank you for shopping with Island Express. We strive to provide excellent customer service and satisfaction. Please review our Returns and Cancellation Policy below.

1. Returns Policy

We accept returns under the following conditions:

Eligibility: Items must be returned within 7 days of receipt.

Condition: Products must be unused, in original packaging, and in resalable condition.

Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

Perishable goods

Customized or special-order items

Items marked as “Final Sale” or “Non-returnable”

Return Process

Contact us at islandexpresssales@gmail.com or call 1-868-705-1800 / 1-868-795-0049 to request a return.

Provide your order number, reason for return, and any supporting photos (if applicable).

Once approved, return the item to the address provided in your return instructions.

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

2. Cancellation Policy

You may cancel your order under the following conditions:

Before Shipment: Orders can be cancelled within 24 hours of placement if they have not yet been processed or shipped.

After Shipment: Once an order has shipped, it cannot be cancelled. You may, however, return the item once received, following the Returns Policy above.

To request a cancellation, contact us at:

Email: islandexpresssales@gmail.com

Phone: 1-868-705-1800 or 1-868-795-0049

3. Refunds

Approved returns will be refunded in the original form of payment within 7–10 business days after we receive the returned item. Shipping fees are non-refundable unless the return is due to our error.

4. Contact Us

For any questions regarding this policy or to initiate a return or cancellation:

📧 Email: islandexpresssales@gmail.com

📞 Phone: 1-868-705-1800 | 1-868-795-0049

We appreciate your business and are here to help!