Contact
Email: chenkb91@163.com
For an app issue, include your iPhone model, iOS version, iScanly version, and the steps that led to the issue. Please remove personal information from any screenshots or example documents you send.
Camera or photos unavailable
Check iScanly's camera and photo-saving permissions in the Settings app. You can also select an existing image for code scanning or photo translation without using the camera.
Translation requests a language download
iScanly uses Apple Translation. Some supported languages need system language resources before the first translation. Connect to the internet and allow the system download to complete. Language availability can vary by device and system version.
Save a scanned document
Finish scanning the pages, review them on the result page, then select Save PDF and enter a file name. Choose a location in Files and confirm the save. You can also share the PDF using the system share sheet. Keep a separate copy of important documents outside the app.
Food information is missing
Food lookup uses Open Food Facts. Not every barcode has an entry, and individual fields can be missing. Check your connection and compare any available information with the actual product label. Food information is not medical or dietary advice.
Manage saved content
Use Records to view and delete saved items. Deleting the app normally removes its local data; files you shared or exported and device backups are managed separately. iScanly does not provide an account or developer-operated cloud recovery service.
Privacy Policy
https://sites.google.com/view/iscanly-legal/privacy-policy
Terms of Service
https://sites.google.com/view/iscanly-legal/terms-of-service