The problem
Logistics company customers and managers unable to make transactions easily and quickly Logistics company customers and managers unable to make transactions easily and quickly.
The goal
To allow customers and managers make and receive payment easily and quickly.
This is a dedicated mobile app that uses a goal driven method of design to make logistics payment done in an easy and flexible manner for both customers and logistics companies . The targeted audience for this app were logistics companies and their customers.
My Role
Since this was a sole project I was the lead UX designer, UX researcher, Interaction designer and all.
My Responsibilities
I performed all the responsibilities from user research, wireframing, prototyping, designing among others.
Understanding the User
User Research
I scheduled and directed meetings and made empathy guides to help me comprehend the users I'm designing for, their needs and necessities. An essential user group distinguished through research was working adults who lack the opportunity to make and receive easy payments for goods and services.
This user bunch affirmed beginning suppositions about the clients of logistics companies, however research additionally uncovered that not only stressful ways of payment was the issue. But also
other client issues included obligations, interests, or challenges that made it difficult for them to make easier and faster payment when using drones.
Persons & Problem Statement
Digital Wireframes
After drafting some paper wireframes, I created the initial digital designs for the payment app. These designs focused on providing logistics companies and customers a payment platform.
Low - Fi & Mockups
To prepare for usability testing, I created a low-fidelity prototype that connected the user flow of accessing information of getting a job, starting a business and obtaining new skills and find supports in the community
Usability Study Findings
This are the additional research findings after participants used a low-fi prototype of my app.
Round 1 Findings
Users were concerned about account security
User was unable to review services
Users were unable to rescan if initial scan fails
Round 2 Findings
Users were unable to rate the app
Hi - fi Prototype
The high-fidelity prototype followed the same user flow as the low-fidelity prototype, including design changes made after the usability study.
Going Forward