A Delivery Tracking flow for a logistics company that uses Drones (Website)
A Delivery Tracking flow for a logistics company that uses Drones (Website)
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Project Overview
Project Overview
The problem
Logistics company customers and managers unable to track drone delivery of packages
The goal
To allow customers and managers track their delivery and packages .
A responsive website for Delivery tracking. The targeted audience for this website were customers of logistics companies and managers of these companies.
My Role
Since this was a sole project I was the lead UX designer, UX researcher, Interaction designer and all.
My Responsibilities
I performed all the responsibilities from user research, wireframing, prototyping, designing among others.
Understanding the User
User Research
I scheduled and directed meetings and made empathy guides to help me comprehend the users I'm designing for, their needs and necessities. An essential user group distinguished through research was working managerial adults who lack the opportunity to track their clients package delivery.
This user bunch affirmed beginning suppositions about the clients of logistics companies, however research additionally uncovered that not only stressful ways of tracking was the issue. But also
other client issues included obligations,interests, or challenges that made it difficult for them to use the drone delivery options.
Persona & Problem Statement
Sitemaps
Digital Wireframes
After drafting some paper wireframes, I created the initial digital designs for the drone tracking web app. These designs focused on providing drone tracking, routes information and live chats with pilots and delivery expects.
Low - Fi & Mockups
Low-fi prototype
Low-fi prototype
To prepare for usability testing, I created a low-fidelity prototype that connected the user flow of accessing information of getting a job, starting a business and obtaining new skills and find supports in the community
Usability Study Findings
This are the additional research findings after participants used a low-fi prototype of my app.
Round 1 Findings
Users were concerned about account security
User was unable to review services
Users were unable to rate the website
Hi - fi Prototype
Hi-fi prototype
Hi-fi prototype
The high-fidelity prototype followed the same user flow as the low-fidelity prototype, including design changes made after the usability study.
Accessibility Considerations
Going Forward
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