InsMix Support

Need help with Scroll & Collage Maker: InsMix? We’re here to help.

Contact Us

Email: Oussamaelmejdoubi@protonmail.com

We typically respond within 2–3 business days.

If you’re reporting a bug, please include:

• Your device model

• Your iOS version

• A brief description of the issue

• Steps to reproduce the problem (if possible)

• Screenshots or screen recordings (optional, but helpful)

This information helps us investigate and resolve issues more quickly.

Frequently Asked Questions

Is InsMix free?

Yes.

InsMix is completely free to use and is supported by advertisements.

There are no subscriptions or paid features.

Do I need an account?

No.

InsMix does not require you to create an account or sign in. Simply open the app and start creating.

Where are my photos and projects stored?

All photos, projects, and edits remain stored locally on your device.

InsMix does not upload your content to our servers and does not provide cloud storage or synchronization.

Why does InsMix request access to my Photos?

InsMix uses Apple’s system photo picker to import only the photos you choose.

When saving your finished creations, the app requests add-only access to your Photos library, allowing it to save new images without reading, modifying, or deleting your existing photos.

How do I delete a project?

Open the Projects tab, then swipe left on a project or press and hold it.

Choose Delete to permanently remove the project from your device.

Why am I not seeing ads, or why do I see too many?

Advertisement availability depends on several factors, including your region, internet connection, ad availability, and your privacy preferences.

Ad frequency is limited to provide a smooth experience.

If advertisements appear to be malfunctioning or causing crashes, please contact us with your device model and iOS version so we can investigate.

How do I report a bug or request a feature?

We’d love to hear from you.

Email us at:

Oussamaelmejdoubi@protonmail.com

Please include:

• A description of the issue or feature request

• Your device model

• Your iOS version

• Steps to reproduce the issue (if applicable)

• Screenshots or screen recordings (optional)

How do I manage my advertising privacy choices?

If you’re eligible, you can review or change your advertising consent from the Settings screen within InsMix.

You can also manage Apple’s App Tracking Transparency permission at any time by going to:

Settings → Privacy & Security → Tracking

If you disable tracking, you’ll still see advertisements, but they may be less personalized.

Still Need Help?

If your question isn’t answered here, feel free to contact us anytime at:

Oussamaelmejdoubi@protonmail.com

We’ll do our best to respond as quickly as possible.