Delivery & Returns Policy

Delivery Policy

At Incspire Creations , every order is handcrafted and personalised with the utmost care. As each piece is custom-made specifically for you, production times vary depending on the design and level of personalisation.

Production Time

All items are made to order.

Estimated production times are:

• Signature Collection: 5–7 business days

• Elegance Collection: 7–10 business days

• Heirloom Collection: 10–14 business days

Please note that production time begins only after:

• Full payment has been received.

• All personalisation details have been confirmed.

• Your design proof (where applicable) has been approved.

Production times may be extended during peak wedding seasons, holidays, or promotional periods. Should any delays occur, we will notify you promptly.

Shipping

We proudly deliver throughout South Africa.

Shipping costs are calculated at checkout based on your location and the size of your order.

Once your order has been completed and dispatched, you will receive:

• A shipping confirmation email or WhatsApp notification.

• A courier tracking number.

• Estimated delivery time.

Typical courier delivery times:

• Major cities: 1–3 business days

• Regional areas: 3–5 business days

Please note that courier delivery times are estimates and may vary due to circumstances beyond our control.

Packaging

Every order is carefully packaged to ensure it arrives safely.

Our packaging includes:

• Protective wrapping

• Secure cushioning

• Luxury presentation (where applicable)

We take great care in packaging our products; however, once your parcel has been handed to the courier, delivery is managed by the courier service.

Collection Policy

Customers are welcome to collect their orders from our collection point in Cape Town by prior arrangement.

Collections are strictly by appointment.

Once your order is complete, we will contact you to arrange a suitable collection date and time.

Please ensure that your order is inspected upon collection, as responsibility for the item transfers to you once it has been collected.

Returns Policy

As all of our products are personalised and custom-made specifically for each customer, we are unable to accept returns for:

• Personalised items

• Custom designs

• Made-to-order items

• Products with custom names, dates, or wording

Please ensure that all spelling, dates, colours, and design details are correct before approving your order.

Damaged or Incorrect Orders

Your satisfaction is important to us.

If your order arrives damaged or if you receive the incorrect item, please notify us within 48 hours of receiving your order.

To assist us in resolving the matter quickly, please provide:

• Your order number

• Clear photographs of the product

• Photographs of the packaging

• A description of the issue

If the issue is determined to be a manufacturing fault or our error, we will arrange an appropriate solution, which may include:

• Repair

• Replacement

• Partial or full refund (where applicable, refer to Refund Policy)

• Quality Guarantee

Every product is individually handcrafted.

Due to the handmade nature of our products, slight variations in:

• Flower placement

• Mirror reflections

• Pearl positioning

• Colour tones

• Natural materials

may occur. These variations are not considered defects but rather part of the unique character of each handcrafted piece.

Refund Policy

Due to the personalised nature of our products, refunds are generally not available once production has commenced.

Refunds will only be considered under the following circumstances:

• We are unable to fulfil your order.

• Your order cannot be produced due to unforeseen circumstances.

• A manufacturing fault cannot be repaired or replaced.

• We have supplied the incorrect product and a replacement is not possible.

Approved refunds will be processed using the original payment method within 7–10 business days.

Shipping fees are non-refundable unless the error was caused by us.

Order Changes

Changes to your order may be requested within 24 hours of placing your order.

Once production has begun, changes may no longer be possible.

Additional charges may apply for design changes requested after artwork has been prepared.

Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided production has not yet commenced.

If work has already begun on your personalised item, a cancellation fee may apply to cover materials, design time, and labour already invested.

Once production has started, orders cannot be cancelled.

Customer Responsibilities

Before submitting your order, please ensure that:

• All names are correctly spelled.

• Dates are accurate.

• Personalisation details are correct.

• Delivery information is complete and accurate.

• You have carefully reviewed and approved your design proof (where applicable).

We cannot be held responsible for errors that were approved by the customer before production.

Lost or Delayed Parcels

While we work with trusted courier partners, we cannot guarantee delivery dates once parcels have been dispatched.

If your parcel is delayed, we will gladly assist in liaising with the courier to help track your shipment.

We are not responsible for delays caused by:

• Weather conditions

• Public holidays

• Courier operational delays

• Industrial action

• Incorrect delivery information supplied by the customer

Contact Us

If you have any questions regarding your order, delivery, or our policies, we'd love to assist you.