Terms and Conditions

Cancellation & Rescheduling Policy

At Incspire Creations, we understand that plans can change. Our cancellation and rescheduling policy is designed to be fair while allowing us to prepare materials, reserve inventory, and allocate staff for your event.

1. Booking Confirmation

A booking is only confirmed once:

• A completed booking form has been received.

• Your quotation has been accepted.

• The required non-refundable booking deposit has been paid.

Until these requirements have been met, your preferred date cannot be guaranteed.

2. Booking Deposit

A non-refundable deposit of 50% of the total booking value is required to secure your event date.

As many of our experiences include customised materials, personalised products, and reserved event dates, deposits are non-refundable.

3. Final Payment

The remaining balance must be paid no later than 7 days before your event, unless otherwise agreed in writing.

If final payment is not received by the due date, we reserve the right to cancel the booking and retain the booking deposit.

4. Client Cancellations

More than 30 days before the event

• Your booking deposit will be retained.

• Any additional payments made beyond the deposit will be refunded, less any costs already incurred for customised items or special orders.

15–30 days before the event

• The booking deposit remains non-refundable.

• Any customised or personalised items already produced will be charged in full.

• Additional payments may be refunded at our discretion after deducting applicable costs.

Less than 14 days before the event

Due to the preparation involved, cancellations made within 14 days of the event are non-refundable, and the full booking amount remains payable.

5. Rescheduling

We understand that unexpected situations may arise.

Clients may request to reschedule their booking subject to the following conditions:

• Requests must be made in writing.

• The new event date is subject to availability.

• At least 14 days' notice should be provided where possible.

Approved rescheduled bookings must take place within 6 months of the original event date.

Only one complimentary reschedule is permitted per booking. Additional date changes may incur an administration fee.

6. Customised & Personalised Products

Many of our experiences include personalised items made specifically for your event.

Once production has commenced, customised products cannot be cancelled, exchanged, or refunded.

This includes, but is not limited to:

• Personalised vinyl names

• Custom transfers

• Specially ordered patches or charms

• Event-specific materials

• Custom printed designs

7. Guest Number Changes

Final guest numbers must be confirmed no later than 3 weeks before the event.

Additional guests may be accommodated (not guaranteed) subject to stock availability and additional charges.

If guest numbers decrease after final confirmation, refunds will not be provided for materials already prepared or purchased.

8. Venue Changes

Any change of venue must be communicated as soon as possible.

Venue changes may result in:

• additional travel fees

• revised setup times

• updated quotations where applicable

9. Delays

If the event starts later than scheduled due to circumstances beyond our control, we will make every reasonable effort to accommodate the delay.

However, the booked service period cannot always be extended, particularly if we have other commitments.

10. Weather Policy

For outdoor events, the client is responsible for providing suitable cover and protection from rain, excessive wind, and direct sunlight.

If weather conditions make it unsafe or impractical to operate our equipment, we reserve the right to relocate the experience to a suitable indoor or covered area.

11. Equipment & Materials

All equipment, display items, tools, and styling décor supplied by Incspire Creations remain our property at all times.

The client accepts responsibility for any loss or damage caused through negligence or misuse by guests during the event.

12. Force Majeure

We shall not be held liable for cancellations or delays caused by circumstances beyond our reasonable control, including but not limited to:

• severe weather

• natural disasters

• government restrictions

• strikes

• power outages

• venue closures

• civil unrest

• illness or emergencies affecting key personnel

Where possible, we will work with the client to reschedule the event.

13. Photography & Marketing

We love capturing the beautiful experiences created at our events.

Unless the client requests otherwise in writing before the event, photographs and videos of our setup and completed creations may be used for marketing purposes on our website and social media platforms.

We will always respect requests not to feature identifiable guests.

14. Liability

While every reasonable care is taken during our experiences, participation is at the client's and guests' own risk.

Children should be supervised by a responsible adult where appropriate.

Our team will operate all specialist equipment, including heat presses and other machinery, unless otherwise stated.

15. Acceptance of Terms

By paying the booking deposit, the client acknowledges that they have read, understood, and agreed to these Terms & Conditions.