These terms and conditions outline the rules and regulations for the use of [Optician's Name]’s website and services. By accessing this website and engaging with our services, you accept these terms and conditions in full. Do not continue to use [Optician's Name]’s website or services if you do not accept all of the terms and conditions stated on this page.
1.1. Booking Appointments: Appointments can be booked via our website, by phone, or in person at our practice. We require at least 24 hours' notice for cancellations or rescheduling.
1.2. Late Arrivals: If you arrive late for an appointment, we will do our best to accommodate you. However, we may need to reschedule if there is insufficient time to complete the required service.
1.3. No-Shows: Failure to attend a booked appointment without prior notice may result in a charge for the missed appointment.
2.1. Eye Examinations: We provide comprehensive eye examinations conducted by qualified optometrists. Recommendations and prescriptions are based on the results of these examinations.
2.2. Validity of Prescriptions: Eyewear prescriptions are valid for a period as specified by the examining optometrist, typically one to two years, unless otherwise indicated.
3.1. Product Availability: All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
3.2. Orders: Orders for eyewear and contact lenses can be placed in person, over the phone, or through our website. All orders require payment in full at the time of purchase.
3.3. Delivery: We offer various delivery options. Delivery times are estimates and may vary depending on circumstances beyond our control.
4.1. Eyewear and Contact Lenses: Custom-made eyewear and contact lenses are non-refundable unless there is a manufacturing defect or they do not match the prescription provided.
4.2. Non-Prescription Items: Non-prescription items may be returned within 14 days of purchase, provided they are in their original condition and packaging. Proof of purchase is required.
5.1. Warranty: Our eyewear products come with a warranty against manufacturing defects. The warranty period varies by product and will be specified at the time of purchase.
5.2. Repairs: We offer repair services for eyewear. Charges may apply depending on the nature of the repair and whether it falls within the warranty period.
6.1. Data Protection: We are committed to protecting your privacy. Personal data collected during your visit or transactions will be handled in accordance with our Privacy Policy, which complies with the Data Protection Act 2018 and GDPR.
7.1. Limitations of Liability: [Optician's Name] will not be liable for any indirect, special, or consequential loss or damage arising out of or in connection with the use of our services or products.
7.2. Health and Safety: While we take every precaution to ensure your safety, [Optician's Name] cannot be held responsible for any adverse reactions or injuries sustained during the use of our services or products.
8.1. Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9.1. Updates: We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms regularly to ensure you are aware of any updates.
If you have any questions about our terms and conditions, please contact us:
[Optician's Name]
[Address]
[City, Postcode]
[Phone Number]
[Email Address]
By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.