illusuto - Process and Payment

Payment

- All customers will conduct transactions via PayPal using USD.

- Because I use a business account, I will accept payments via Invoices. The price on the Invoice is what you have to pay.

- Before doing any transactions, the client is required to wait for the artist so we can discuss the details, including prices.

- I will initiate the transaction process (sending the client an invoice) to reduce accidents or errors. Do NOT send me any kind of payment until I notified I have asked for the payment and confirm to you that I can accept the commission.

- I will notify you when I send the invoice. I will not begin the order (eg. sketching) until I receive the payment.

- I only accept upfront payments. No exceptions unless otherwise discussed or when unfortunate situations occur.

- Payment will be due within 72 hours of the invoice being sent.

- Multiple instances of failure to send payment will result in the client being blacklisted.

- If you are unable to pay I will remind you after 72 hours.

Refund

- I can refund 100% of the payment, only if I have not began working on the sketch.
- Once I begin sketching there will be NO REFUNDS.
- If there are errors with PayPal fees and taxes, please inform me so we can discuss any potential refunds.
- If I cancel a project, I will refund 100% of the price you had paid me.
- If for any reason your PayPal account malfunctions without your knowledge, you must contact me as soon as possible

- Clients cannot ask for a refund over changes within the Terms of Service, unless it drastically impacts their payment. Even then, this will have to be discussed first with the artist.
- You are REQUIRED to contact me when you need to cancel a commission request or discuss a possibility of a refund.

Deadlines

- You can set a deadline for your commission. The deadline must be disclosed within the form and prior to payment.
- I have the right to decline a project if there is too short of time to work at my own pace.
- If the project has a deadline, it is also the clients' responsibility to communicate. I will not be responsible for late delivery.
- I do not tolerate harassment or excessive pestering over my work speed, regardless of how much time has passed.
- I will notify you of any delays.
- I may take up to 2/3 weeks up to 2 months to begin work on your commission, and more work on said project.
- My workspeed on average is 2 weeks to 1 month. It may be faster or slower depending on the workload and order.

Acquiring a Slot

- To acquire slot, you can fill out this commission form or DM me.
- Sending me a Discord (illusuto.comms) DM can give you a slot, but please fill out the form after because it will be easier to manage your requests for me.

- When messaging me on Discord DMs don't send just a greeting, please specify you want a commission.

- Not a first come, first serve basis. I will filter through the commission pitches, but I will prioritize those who responded earlier than others.

- Same goes if you directly DM me, it will not guarantee I take your commission.

- Please be ready to provide me with (when filling the form): an active Email address and a Discord account, descriptions or reference images (poses in images is preferred over pose description, but it is not enforced). I will not design a character from scratch, please provide me with images or references.

- When I choose your pitch, I will contact you via what you choose in the form (Email/Discord). We can proceed using Discord DMs or Email correspondence of your choice.

Upon Acquiring a Slot

- Once I look through each pitch, I will inform you by sending you an Email or Discord DM of your choice, with all the details you had filled in the form, so you can go over the detail once again.

- If there were any errors or you want to change your pitch, please reply to my message before I proceed with drawing. After this, I won't be able to change the content of your order.
- If you have a Discord we will correspond there, as it's easier to communicate.

- If you don't have a Discord, we can correspond in either Email. Discord is highly encouraged, however.

- If, for any reason, you decide to cancel the order please inform me by DMing or Emailing me, if you're interested in a future commission I will add you to a waitlist and will inform you via Discord once a slot has opened.

- If all the slots are all taken i will notify you via Email or Discord of your choice, if you're still interested, I will add you a waitlist.

- Clients on the waitlist will be notified once a slot is ready to be claimed via Email or Discord.

- Please check if any mail was filled as "Spam".

- Please wait an average range of 15 to 48 hours for me to respond to your form/DM.

- Please respond in 24 to 48 hours to my DM or Email, otherwise I may choose a different client instead.

Communication

- First we will discuss more specifics together, and you can add anything you might've forgotten in the original form.

- After I receive payment, I will start the production process.

- I will sketch a draft, then I will send it to you.

- I will not allow a total overhaul past the draft stage, if you were dissatisfied with the initial draft please inform me when I was sketching.

- Through each phase, sketch, linework, color (+ render) & finishing touches, you are allowed to give feedback throughout the process.

- Please give as much feedback as possible in large chunks so I can change a lot of details instead of going back and forth.

- I'm fine with nitpicks here and there, but please don't nitpick every single thing as it will weigh down the process and cause it to go on for longer.

- Once you have approved, I will continue onto the next phase and so on.

- Clients can ask for previews and I will take the initiative to send the previews myself when I move on to the next phase.

- The final art I send may have a few small changes if you request, but an overhaul is not available.

- I will not redraw the final piece unless you pay me again, this time for a second order to completely redraw it.
- I will send you the completed commission via Email but notify via your preferred account for correspondence.

- You are allowed and encouraged to save the completed art onto your device.

Last Edited: 9/7/2025, 9:47 PM GMT+7

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