Research and Design Interest in iiiD-Lab

Who We Are

Based at National Tsing Hua University (NTHU), the Inclusive Inter-Intelligence Design Lab (iiiD-Lab) develops human-centered AI systems that support collaboration across human, collective, and artificial intelligence. Our lab brings together researchers and designers from Human-Computer Interaction, AI, psychology, social sciences, and design, as well as industry professionals, consultants, product managers, technical directors, and engineering managers from world-leading technology, manufacturing, and innovation-driven organizations.

Our Research Perspective

This diverse composition shapes the way iiiD-Lab approaches human-centered AI research. Rather than treating AI as a purely technical tool or an automated decision-maker, we investigate how AI can become a mediator, collaborator, and reflective partner in complex social and professional contexts. Our work is grounded in real-world settings where people with different expertise, values, responsibilities, and constraints must work together to understand problems, coordinate actions, and make decisions.

Although iiiD-Lab’s research spans healthcare, design, education, and industrial practice, these domains share a common design challenge: diverse stakeholders must communicate across expertise, negotiate competing goals and constraints, and make consequential decisions under uncertainty. In healthcare, this may involve coordination among patients, families, clinicians, health educators, and community organizations. In industrial practice, it may involve collaboration among product managers, engineers, designers, manufacturers, executives, and clients. Across these settings, iiiD-Lab studies how AI can support common ground building, communication mediation, reflection, decision preparation, and inclusive collaboration without replacing human judgment, care, or professional expertise.

Inclusive Digital Health and Well-Being

One long-standing research direction concerns human-centered AI for inclusive digital health and well-being. We design and study AI-based systems, such as health chatbots, navigation support tools, and communication mediators, to support people who face barriers in accessing care, understanding health information, or communicating with healthcare professionals. Our recent work spans areas such as PrEP navigation, chemsex harm reduction, diabetes team-based care, LGBTQ+ mental health support, and culturally sensitive health communication. Across these projects, we aim to improve health literacy, accessibility, medication adherence, care coordination, and patient-provider communication, while ensuring that AI systems remain accountable, inclusive, and sensitive to users’ lived experiences.

AI-Mediated Collaboration and Co-Design

Another major research direction examines AI-mediated collaboration and co-design among diverse stakeholders. In healthcare, organizational, educational, and industrial settings, collaboration often involves differences in professional language, technical knowledge, social position, decision authority, and practical constraints. These differences can create communication gaps, coordination difficulties, and conflicts in shared decision-making. Drawing on the diverse backgrounds of our lab members, especially those with extensive experience in product development, manufacturing, engineering management, service design, and technology innovation, iiiD-Lab develops AI-supported platforms and design methods that help teams externalize ideas, negotiate perspectives, prepare decisions, and create more inclusive and innovative outcomes.

Our Contribution

Through these efforts, iiiD-Lab advances the concept of inclusive inter-intelligence: designing technologies that strengthen collaboration among people, communities, professionals, and AI systems. Our work contributes not only practical AI systems for healthcare and industrial contexts, but also new design knowledge for human-centered AI, digital health, AI-mediated collaboration, and collaborative innovation.